Error code 9C59 when trying te install Internet Explorer 10

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  1. donaldv
    Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #11

    Hi Noel,

    I've not been at my parents house for a while, so it took me a while to write a reply to your post.

    I've uploaded the complete contents of the CBS directory.

    Hope you still are motivated to help me. :)

    Greetings,

    Don.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #12

    I'm (almost) always here :)
    Here's the nasties from the CBS.log....
    Code:
     Line 1861: 2013-10-27 14:17:41, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 2428: 2013-10-27 14:17:43, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 6618: 2013-10-27 23:54:25, Error                 CSI    00000026@2013/10/27:22:54:25.754 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 6620: 2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 6621: 2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6622: 2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6623: 2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 6624: 2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 6625: 2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 6627: 2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6631: 2013-10-27 23:54:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6650: 2013-10-27 23:54:28, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 54464: 2013-10-29 17:37:42, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 82600: 2013-10-29 17:37:52, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 152081: 2013-10-29 17:38:55, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 152647: 2013-10-29 17:38:57, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 153010: 2013-10-29 17:39:36, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 153579: 2013-10-29 17:39:38, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
    We'll ignore the 0x80070057 errors for the moment - the others are what we need to concentrate on.


    That leaves us with...
    Code:
     Line 6618: 2013-10-27 23:54:25, Error                 CSI    00000026@2013/10/27:22:54:25.754 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 6620: 2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 6621: 2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6622: 2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6623: 2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 6624: 2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 6625: 2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 6627: 2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6631: 2013-10-27 23:54:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
    Looking closer at the actual errors....
    Code:
    2013-10-27 23:54:25, Info                  CSI    00000024 Component change list: 
2013-10-27 23:54:25, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-Scripting-JScript, Version = 10.2.9200.16721, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\c15baa59ac49e0e749db788961557da574ebab1743a21c9ed75d179bf0217413.cat".
2013-10-27 23:54:25, Error                 CSI    00000026@2013/10/27:22:54:25.754 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
    So we have an inability for Windows to actually read the hash value for the JScript component from the CAT file.

    This *should* have been found by a CheckSUR scan - but there's no CheckSUR data in the latest files?

    Please try running a new download of the CheckSUR tool - MS updated it recently, and I can't remember whether your last run was with the updated one or not.
    post the new CheckSUR.log file when you can.
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  4. donaldv
    Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #13

    I've attached the CheckSUR.log created after running the SUR version of August 2013.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    No errors there, so I'll have to try and fix it manually.
    I'll work out a fix protocol later today - see you then.
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  7. donaldv
    Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #15

    Problem solved!


    Hi Noel,

    All my problems were solved when I upgraded to IE 11. Don't know if this is the solution for all people having problems to install IE 10. I've used WIndows 7 for about 3 or 4 weeks without any error in Windows Update.

    Noel your help was great! Thank you very much! :)

    Greetings,

    Don
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #16

    Sorry, Don - your thread seems to have slipped off my radar!
    Glad you found a solution, though!

    Good luck with it. :)
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