the product key can not be activated message after 2 years


  1. Posts : 3
    W7 ultimate
       #1

    the product key can not be activated message after 2 years


    Hi,

    I have my computer since 2 years (legaly bought in a shop) and now he is telling me that i have to activate my windows ("the product key can not be activated") .
    But when i go to "Buy a new productcode online" the site is telling me that i have a legal version and that i do not have to activate my version.

    What can be wrong ? Nothing is changed to my hardware or so.

    Kind regards
    Dipke
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



    Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



    Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

      My Computer


  3. Posts : 3
    W7 ultimate
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {10049A81-D9C9-4EAE-A9DF-EC7703B1B8DE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10049A81-D9C9-4EAE-A9DF-EC7703B1B8DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3858797605-3003583768-2584417289</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-16Y1</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E16Y1IMS.204</Version><SMBIOSVersion major="2" minor="6"/><Date>20110217000000.000000+000</Date></BIOS><HWID>335A3607018400FE</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versie van Software Licensing-service: 6.1.7601.17514
    
    Naam: Windows(R) 7, Ultimate edition
    Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activerings-id: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 00426-00178-926-600400-02-2067-7600.0000-0912013
    Installatie-id018255411562108804096003855980245760829081569122861183
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
    Gedeeltelijke productcode: P4K27
    Licentiestatus: initiŽle licentieperiode
    Resterende tijd: 35580 minu(u)t(en) (24 dag(en))
    Resterend aantal nieuwe Windows-activeringen: 3
    Vertrouwde tijd: 15/10/2013 23:33:00
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:15:2013 08:27
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFSNRwpeBbuiuz8RgQe/OhgLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            MSI_NB        MEGABOOK
      FACP            MSI_NB        MEGABOOK
      HPET            MSI_NB        MEGABOOK
      MCFG            MSI_NB        MEGABOOK
      ECDT            MSI_NB        MEGABOOK
      SLIC            MSI_NB        MEGABOOK
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Interesting - I think this is the first MSI SLIC table I've actually seen!
    The installation is complaining because you have the wrong Product Key installed.

    For which version and edition of Windows is the machine licensed, according to the COA sticker on the case?

    IF the COA sticker is for Windows 7 Ultimate, then you need to change the Product Key to the oneon the COA sticker on the machine's case (or inside the batterycompartment), using the Change ProductKey link at the bottom of the System properties page.

    If the sticker is for anything else, then the current installation is counterfeit - and has possibly been so since you purchased the machine. It may have had a hacker's Activation Exploit installed to circumvent activation/validation requirements, which broke down when you installed an update (SP1?) or reinstalled the system.






    You may need toactivate by phone.
      My Computer


  5. Posts : 3
    W7 ultimate
    Thread Starter
       #5

    Hi,

    thanks for the answer.
    The problem with the sticker is that i cannot read whats on it anymore.
    But why i get the message from MS that when i want to buy an new productkey, i am getting the message that (after inspecting my machine) my windows if OK and that i don't need to buy a productkey ?
    And why he is complaining after 2 years ?


    kind regards
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    ..because you have a DELL Product Key installed in an MSI computer - and that is not allowed.

    Your best action is to use your proper MSI Recovery media for this machine to reinstall the OS.
      My Computer


 

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