New
#1
Genuine Advantage issue
This is almost brand new work computer. It is about 3 months old.
The PC ran perfectly fine for about 1-2 months. About 3 weeks ago we started receiving the genuine activation screen.
Our IT has attempted to validate it online (several times) and it takes the validation fine and confirms it is validated. Within a day or so it starts to throw up the genuine advantage screen again.
Below is the MGA report. Any assistance would be awesome. I am extremely limited on what I can install on this PC for trying to resolve this.
The original OS on this was Windows 8. IBM or the shipper installs our image (Windows7) onto the PC before shipping to us.
Thanks,
David
I also found this in the CBS log.
Code:2013-10-17 12:24:24, Info CSI 00000032 [SR] Verify complete 2013-10-17 12:24:24, Info CSI 00000033 [SR] Repairing 1 components 2013-10-17 12:24:24, Info CSI 00000034 [SR] Beginning Verify and Repair transaction 2013-10-17 12:24:24, Info CSI 00000035 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7601.17514_none_5dc908a6fd144a83\slui.exe do not match actual file [l:16{8}]"slui.exe" : Found: {l:32 b:KbG6TMN0neM3ruj/BBo1+ZFDV/wkGWknSYBX+12/4vw=} Expected: {l:32 b:y2+q+f+8kaTzBqldRHLuI3FckbBs5ZOU1qXCOk9LlHY=} 2013-10-17 12:24:24, Info CSI 00000036 [SR] Cannot repair member file [l:16{8}]"slui.exe" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-10-17 12:24:24, Info CSI 00000037 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7601.17514_none_5dc908a6fd144a83\slui.exe do not match actual file [l:16{8}]"slui.exe" : Found: {l:32 b:KbG6TMN0neM3ruj/BBo1+ZFDV/wkGWknSYBX+12/4vw=} Expected: {l:32 b:y2+q+f+8kaTzBqldRHLuI3FckbBs5ZOU1qXCOk9LlHY=} 2013-10-17 12:24:24, Info CSI 00000038 [SR] Cannot repair member file [l:16{8}]"slui.exe" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch 2013-10-17 12:24:24, Info CSI 00000039 [SR] This component was referenced by [l:198{99}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7601.17514.WindowsFoundationDelivery" 2013-10-17 12:24:25, Info CSI 0000003a Hashes for file member \??\C:\Windows\System32\slui.exe do not match actual file [l:16{8}]"slui.exe" : Found: {l:32 b:KbG6TMN0neM3ruj/BBo1+ZFDV/wkGWknSYBX+12/4vw=} Expected: {l:32 b:y2+q+f+8kaTzBqldRHLuI3FckbBs5ZOU1qXCOk9LlHY=} 2013-10-17 12:24:25, Info CSI 0000003b Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7601.17514_none_5dc908a6fd144a83\slui.exe do not match actual file [l:16{8}]"slui.exe" : Found: {l:32 b:KbG6TMN0neM3ruj/BBo1+ZFDV/wkGWknSYBX+12/4vw=} Expected: {l:32 b:y2+q+f+8kaTzBqldRHLuI3FckbBs5ZOU1qXCOk9LlHY=} 2013-10-17 12:24:25, Info CSI 0000003c [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:16{8}]"slui.exe"; source file in store is also corrupted 2013-10-17 12:24:25, Info CSI 0000003d Repair results created: POQ 3 starts:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE22 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-*****-*****-H33D2 Windows Product Key Hash: Tq24kYqwT+RhkWSsC/r/tNLr2+Q= Windows Product ID: 55041-011-1418304-86946 Windows Product ID Type: 6 Windows License Type: Volume MAK Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {7BE08F9C-6508-4390-8908-9BB98E925787}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.42.0 Signed By: Microsoft Product Name: Windows 7 Professional Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional Edition 2003 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{7BE08F9C-6508-4390-8908-9BB98E925787}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1418304-86946</PID><PIDType>6</PIDType><SID>S-1-5-21-3038940248-1809484214-3910411663</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>5100C2U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>9ZKT36AUS</Version><SMBIOSVersion major="2" minor="7"/><Date>20130226000000.000000+000</Date></BIOS><HWID>C9A23F07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-9Z </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8E25C6D3C374502</Val><Hash>rwXx3PUlaihtED/ay+7VFRE5MiA=</Hash><Pid>73931-641-5849754-57631</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 55041-00172-011-141830-03-1033-7601.0000-2772013 Installation ID: 012420877990416064854012095692622432543152539353168482 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: H33D2 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 10/17/2013 12:26:12 PM Windows Activation Technologies--> HrOffline: 0x8004FE22 HrOnline: N/A HealthStatus: 0x0000000000000800 Event Time Stamp: 10:17:2013 12:24 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration HWID Data--> HWID Hash Current: LgAAAAEAAQABAAIAAAACAAAAAQABAAEAeqh4a3pnCLJE6xxDznCKmzzaejKGWw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC LENOVO TC-9Z FACP LENOVO TC-9Z HPET LENOVO TC-9Z MCFG LENOVO TC-9Z FPDT LENOVO TC-9Z TCPA LENOVO TC-9Z SLIC LENOVO TC-9Z MSDM LENOVO TC-9Z BGRT LENOVO TC-9Z SSDT LENOVO TC-9Z SSDT LENOVO TC-9Z IVRS LENOVO TC-9Z CRAT LENOVO TC-9Z
Last edited by DavidS; 17 Oct 2013 at 14:03.