Windows 7: KB2852386 - "Windows Updates Cleanup" failing after reboot ! :(

adi518 · 18 Oct 2013

Hi, I finally heard of this KB and ran like mad to install it and get some gigs off my ssd.

Installing went fine. I ran the clean up wizard and lo and behold, it found 3.5 gigs of windows updates leftovers. I selected it and let it do it's thing... then a reboot occured and when it's time to "configure updates", it showed "failure to configure windows updates reverting blabla".

The annoying thing that not only it fails, it also creates several gigs of "error reporting data". meh.

So, I did a heck of a search on google and found one thread (on a different forum) where someone getting the same msg when specifically trying to use the new clean up feature. Unfortunately there was no solution posted.. he didn't solve it.

I tried all the "fixit" apps or the "WU troubleshooter" and none of them work. Really annoying cause I can't enjoy this new wonderful KB.

I'm not a novice, but would appreciate any idea that pops into mind in solving this issue!

Thanks

NoelDP · 18 Oct 2013

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

adi518 · 18 Oct 2013

Yes, I followed them, but forgot to attach the CBS logs. They're now added to the first post. I excluded the cab files as they seem unrelated and weigh unreasonably for this request.

I tried to run the readiness tool 3 times now.. didn't make any difference.

Ah... I now recalled something. I ran sfc and it came back saying it couldn't repair some stuff. Never happened to me before, since I ran this tool couple times and it always came back fully successful.

NoelDP · 18 Oct 2013

This batch of errors may have something to do with your problems...

Code:

Checking Component Store
(f) CSI Payload File Missing 0x00000000 Koala.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Jellyfish.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 SampleRes.dll amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Desert.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Lighthouse.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Tulips.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Chrysanthemum.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Hydrangeas.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Penguins.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be 
(f) CSI Payload File Missing 0x00000000 Clip_1080_5sec_VC1_15mbps.wmv amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 Clip_480_5sec_6mbps_h264.mp4 amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 winsat.wmv amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 Clip_1080_5sec_MPEG2_HD_15mbps.mpg amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 Clip_1080_5sec_10mbps_h264.mp4 amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 winsatencode.wmv amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 Clip_480i_5sec_6mbps_new.mpg amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 Clip_480p_5sec_6mbps_new.mpg amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4 
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd 
(f) CSI Payload File Missing 0x00000000 Wildlife.wmv amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd 
(f) CSI Payload File Missing 0x00000000 Kalimba.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b 
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b 
(f) CSI Payload File Missing 0x00000000 Maid with the Flaxen Hair.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b 
(f) CSI Payload File Missing 0x00000000 Sleep Away.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b 
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802 
(f) CSI Payload File Missing 0x00000000 win7_scenic-demoshort_raw.wtv amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802

It looks to me as if someone has been attempting to 'tidy up' the system by deleting files that they don't use - and removed them from the protected area of the OS.

I'll post a fix to repair those files later (possibly tomorrow, now) and we'll see if that helps at all.

There are a couple of errors in the CBS.log (actually the same error twice, once at shutdown and again on boot) -

Code:

2013-10-18 17:10:37, Info                  CBS    Shtd: Processing non-critical driver operations queue, Count 1.
2013-10-18 17:10:37, Info                  CBS    Doqe: Locking driver updates, Count 1
2013-10-18 17:10:37, Info                  CSI    0000001b Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:7ee0cfd10bccce0192030000080a9014} pathid: {l:16 b:7ee0cfd10bccce0193030000080a9014} path: [l:172{86}]"\SystemRoot\WinSxS\amd64_bth.inf_31bf3856ad364e35_6.1.7601.17607_none_d0789c5ad225ef11" pid: a08 starttime: 130265786204997858 (0x01cecc0ad922c8e2)
2013-10-18 17:10:37, Info                  CBS    Doqe:   q-uninstall: Inf: bth.inf, Ranking: 2, Device-Install: 0, Key: 1, Identity: bth.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.17607, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2013-10-18 17:10:37, Info                  CBS    Perf: Doqe: Uninstall started.
2013-10-18 17:10:37, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 1
2013-10-18 17:10:37, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-10-18 17:10:37, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

I'll see what I can do about that after we've fixed the file errors.

adi518 · 18 Oct 2013

Yeh, I think I removed these via wise disk cleaner.. why, are these samples needed?

Isn't this caused by an 'access denied' error of some sort? that's what happens when I try to install the latest 4 KB updates posted in another thread here.

NoelDP · 18 Oct 2013

If you're using ANY of the Wise stable of programs please uninstall them. They are without exception dangerous and WILL break your installsooner or later.

adi518 · 18 Oct 2013

Yeh I know these apps aren't too popular, but in this case, the only thing I did was removing these samples. I won't remove something I feel unsure of.

NoelDP · 18 Oct 2013

There are good reasons why Wise apps aren't liked. Get rid.

adi518 · 18 Oct 2013

What about the other batch of errors? any ideas?

_

Hmm... I see this error code in there: 0x80070490

Which searching for, leads to this: http://support.microsoft.com/kb/958044

Hmm maybe windows repair will indeed help?

NoelDP · 18 Oct 2013

PLEASE wait until I can get back to you@