Error 0x80070002 - Windows 7 cannot check for updates

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  1. Posts : 12
    Windows 7x64
       #1

    Error 0x80070002 - Windows 7 cannot check for updates


    Unfortunately, I cannot update my Win7x64. I am getting 0x80070002. I have tried to auto-repair and dozens of other things. I only now stumbled over this dedicated forum. Please see below my MGA Diagnostic. Any idea hugely appreciated. Thanks!!!


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {127305AA-75CB-4796-8A51-A367EF2DE727}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{127305AA-75CB-4796-8A51-A367EF2DE727}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2581678553-2185481043-1544113848</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1616</Version><SMBIOSVersion major="2" minor="7"/><Date>20121005000000.000000+000</Date></BIOS><HWID>A9630500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1732013
    Installation ID: 021224687530765452932623561041745765655194344701486235
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/20/2013 3:21:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAwABAAEAAQABAAAAAQABAAEAln0yDHTEZMcKUwpT7kKgqTKopmCWYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl
    DMAR INTEL SNB
    SLIC ACRSYS ACRPRDCT
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Your installation is counterfeit.
    You have an Acer OEM_SLP Key and SLIC table - but the motherboard is a retail one. The whole thing is held together by a hacker's Activation Exploit.

    You need to reformat and reinstall using genuine media and Key.
      My Computer


  3. Posts : 12
    Windows 7x64
    Thread Starter
       #3

    Oh, this is very unfortunate. I got a custom built from a vendor who provided me a complete package-deal. I already had some concerns as I am living in China and was curious whether these vendors actually have access to proper Windows licenses. Ultimately, I actually paid for this so called license.

    Is there any other way than reformatting? Any chance to buy a proper key online? Any chance to update to Windows 8.0 or 8.1 to solve this when buying a proper license key?

    I don't want to format and redo everything. Also not sure whether I can even buy a proper Windows version here in China...
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    China is a bit of a nightmare when it comes to licensing - I think there are more fakes than genuine licenses out there! Yours is a fairly typical example. For the future, always check for a COA sticker,(or if from a large manufacturer, the Windows 8 tamper-proof sticker from now on) How to Tell ? Hardware

    The problem with systems activated using an Activation Exploit (Loader) is that it's impossible to guarantee the integrity of the system, as many such come laden with malware embedded, and the hack is effectively a rootkit interposing itself between OS and BIOS, so it may be almost impossible to ensure the system is clean.
    That's why we always recommend a reformat/reinstall in such cases.

    Genuine Win7 licenses are getting rare everywhere nowadays, since MS effectively stopped selling them a year ago.

    You can try purchasing a GGOK - but be aware that while it's a Retail license, it's restricted to use only on the affected machine, and cannot be transferred or put on a new motherboard.
    https://www.microsoft.com/en-us/pira...solutions.aspx


    PLease attempt validation at www.microsoft.com/genuine/validate - it may pass because of the hack, but the hack may also be discovered, and if so, you'll be offered the kit.
      My Computer


  5. Posts : 12
    Windows 7x64
    Thread Starter
       #5

    Thanks, this is helpful. Will below allow me to "legalize" my Win7 through GGOK? And by doing so will it allow to "repair" my Windows to allow online updates?

    Would it be easier/cheaper for me to "just" buy a Windows 8.1, which retail quite cheap these days. And then I install it on-top of my Windows 7? Would this work?

    Would both options allow me to get rid of potential malware? Any chance to get rid of the exploit?

    And last but not least - I will eventually buy a new computer. Would like to have a Chinese vendors do it for me rather than assembling all the components myself. How could I make sure to have a genuine copy of Win7 or Win8.1?
      My Computer


  6. Posts : 12
    Windows 7x64
    Thread Starter
       #6

    Unfortunately, it failed given me error code "Update installation failed. Error information: 0x80072EE2". Any idea?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    0x80072EE2 errors are usually transient - they are networking errors possibly because of a bad connection, or a firewall or proxy setting.
    In this case it could be a function of the hack
    Let's have a bit of a closer look at the system....
    Follow the instructions here to create the SF BSOD file - but just upload the file here, and I'll take a look and see if there's anything obvious that needs attention.

    EDIT: - forgot the link! Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  8. Posts : 12
    Windows 7x64
    Thread Starter
       #8

    Can I send it to you by email? Not sure what I am disclosing about my system when I am posting it openly in this forum?
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    There's nothing confidential in the SF BSOD files - it's merely a collection of logs and error data.
    You can always delete it once I've got it :)
      My Computer


  10. Posts : 12
    Windows 7x64
    Thread Starter
       #10

    Great, here we go... Thanks for any insights you may have.
    Last edited by nostradamus77; 20 Oct 2013 at 06:31.
      My Computer


 
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