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Windows 7: Windows Update Service Not Running

27 Oct 2013   #81

Windows 7 Ultimate

Returns from MGADiag Report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2F14636D-2EAB-46FB-A800-4E42A9EFD773}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: FCEE394C-458-8007007e_025D1FF3-344-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2F14636D-2EAB-46FB-A800-4E42A9EFD773}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-168667506-4051539955-1937751541</SID><SYSTEM/><BIOS/><HWID>3E063107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5ABB32F7CDDF586</Val><Hash>xyVOOIxb2PYrpYjVf6nJXvjCGv8=</Hash><Pid>89388-707-4412674-65760</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:12:2013 10:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value

My System SpecsSystem Spec
27 Oct 2013   #82

Windows 7 Ultimate

Managed to access Advanced Boot options. I held F8 then selected normal boot up and held F8 again and Advance Boot Options popped up. Trying your fix now. Will post results shortly.
My System SpecsSystem Spec
27 Oct 2013   #83

Windows 7 Ultimate

logged in with username and password. Selected Command Prompt and followed instructions to locate mpkad file (C:).

Typed XCOPY c:\mpkad c:\windows\winsxs /y /i /s /v /h
And was given the message "Access Denied"
My System SpecsSystem Spec

27 Oct 2013   #84

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The news is not good - you have a counterfeit installation of Windows, and also probably of Office.
The installed Product Key is from an ACER machine - while the motherboard shows as being MSI
The installed version of Office is the most commonly-counterfeited version in history - and is a volume-licensed version.

I'm afraid that due to forum rules, I have to 'cease and desist' - we cannot assist counterfeit installs except to get them truly genuine.

It really is a shame - we were so close!
My System SpecsSystem Spec
27 Oct 2013   #85

Windows 7 Ultimate

I wasn't aware. Looks like I'm off to buy a genuine version of Windows 7. Thanks for all your help. And I fully understand the forum policy. Thanks again.
My System SpecsSystem Spec
27 Oct 2013   #86

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

For what version and edition of Windows is the machine currently licensed, according to the COA sticker on the case??
My System SpecsSystem Spec
27 Oct 2013   #87

Windows 7 Ultimate

There isnat a COA sticker on the case of the PC and i dont have aWindows 7 disc. I bought the PC cheap at a computer fair and I guess Ive got what I paid for.

I know you cant help anymore but if i bought a genuine Windows 7 disc, which version should i be looking at? And would I be looking at a full reformat and reinstallation from scratch?
My System SpecsSystem Spec
27 Oct 2013   #88

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

90% of 'available' Ultimate disks would be counterfeit - you're more likely to get a decent one of a lower edition.

Because you have Ultimate currently installed, any other edition would entail a reformat/reinstall - if you manage to find a legitimate Ultimate you could do a repair install.

Note that you'd need to purchase a Full License (either Retail or OEM System Builder) for whatever edition you get, since there's no apparent basis for an Upgrade.

Please also note that since you're unable to find any sign of a COA sticker, that would indicate that the current install is enabled by a hacker's Activation Exploit (which may or may not have partially broken down), and we would anyhow recommend a reformat/reinstall to remove any potential backdoors/Trojans which came along with the hack.
My System SpecsSystem Spec
27 Oct 2013   #89

Windows 7 Ultimate

Looks like I'm going to be buying a ready made pc from a genuine source. Thanks again for all your help and I'm sorry for taking your time on a non genuine system.
My System SpecsSystem Spec
27 Oct 2013   #90

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Not a problem - I just wish I'd though to ask for the MGADiag earlier, but there was no real indication of a problem until post #70+ - and I don't like asking for reports unless there are good reasons to do so.
My System SpecsSystem Spec

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