Windows Update Service Not Running

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #31

    You'll see :)

    back in a bit!
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #32

    The known affected services
    MPSSVC
    WSCSVC
    WUAUSERV
    BITS
    WINDEFEND
    IPHLPSVC
    SHAREDACCESS
    While I'm working up the fix for those, let's get you producing the list of installed services...

    Open Regedit - be careful here because registry errors can be fatal!

    in the left pane, navigate to
    HKey_Local_Machine\SYSTEM\CurrentControlSet\Services

    Right-click on the 'Services' key and select Export
    Select to export to the Desktop
    in the File name box type 'mpkservh'
    at the 'File Type' box, select 'Registry Hive Files'
    and save the file
    Close Regedit

    Compress the mpkservh file and upload the compressed file to your reply.

    That'll give me something to keep me awake tonight :)
      My Computer
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #33



    I've uploaded a file - mpkfixaa.zip - to my SkyDrive at Noel's SkyDrive

    Pleasedownload and save it to your desktop.

    Right-clickon the saved file and select Extract all...

    Saveit to the default location

    Thisshould create a file mpkfixaa.reg



    right-clickon the file, and select Merge

    Acceptthe warnings, - you should then get a 'Success' message.

    Closeall windows, and reboot.

    Now run the FarBar Service Scanner again, and post the results.
      My Computer
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  6. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #34

    Heres the zipped mpkservh file
      My Computer
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  7. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #35

    All action in post 33 completed as requested. here's the results from the Farbar run:
    Farbar Service Scanner Version: 20-10-2013
    Ran by Tony (administrator) on 23-10-2013 at 19:31:23
    Running from "C:\Users\Tony\Downloads"
    Windows 7 Ultimate Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    mpsdrv Service is not running. Checking service configuration:
    The start type of mpsdrv service is OK.
    The ImagePath of mpsdrv service is OK.
    MpsSvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============
    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

    Windows Update:
    ============
    BITS Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.

    Other Services:
    ==============
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\ipnathlp.dll => MD5 is legit
    C:\Windows\system32\iphlpsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit

    **** End of log ****
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #36

    Odd - some succeeded while others failed :s

    Please reboot - if you haven't already done so - and post another FarBar scan
      My Computer
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  10. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #37

    System rebooted again and 2nd Farbar scan run:

    Farbar Service Scanner Version: 20-10-2013
    Ran by Tony (administrator) on 23-10-2013 at 20:09:53
    Running from "\\BEAST\Users\Tony\Downloads"
    Windows 7 Ultimate Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    mpsdrv Service is not running. Checking service configuration:
    The start type of mpsdrv service is OK.
    The ImagePath of mpsdrv service is OK.
    MpsSvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============
    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

    Windows Update:
    ============
    BITS Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    Other Services:
    ==============
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\ipnathlp.dll => MD5 is legit
    C:\Windows\system32\iphlpsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit

    **** End of log ****
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #38

    Ah - I think I may know what the problem is.

    I'll have to wait until tomorrow before I can test, though - back then!
      My Computer
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  12. Maypack
    Posts : 45
    Windows 7 Ultimate
    Thread Starter
       New #39

    No worries. I can wait
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #40

    Here we go :)

    I've uploaded a file - mpkfix2.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file mpkfix2.reg



    right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Now run the FarBar Service Scanner again, and post the results.
      My Computer
    Quote Quote

 
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