Windows update error 80070002 and System restore error (Both)

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #41

    OK - you have some corruption in the registry , which I hope I can deal with.....
    Please copy the file
    C:\Windows\System32\config\COMPONENTS
    to your desktop
    Compress the file, and upload the compressed file to your favoured fileshare site - preferably SkyDrive or Dropbox.
    post a link to the upload.

    I'll take a look and see if there is anything I can do with it.
      My Computer


  2. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #42

    ok, I am uploading it now, hang on plz
      My Computer


  3. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #43
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #44

    I've uploaded a file - fzkad.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it to your desktop.

    Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)



    Create a new System Restore point



    Open an Elevated Command Prompt, and run the followingcommands.



    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1

    COPY %userprofile%\desktop\fzkad\COMPONENTS C:\Windows\System32\config



    If you get an error with either command, STOP THERE -do not reboot! - post for instructions. (it may mean that the Components file is locked, or there's an error in the command)



    Assuming both commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.
    The run another SFC /SCANNOW, then post the new CBS.log file
    Last edited by NoelDP; 24 Oct 2013 at 01:27.
      My Computer


  5. Posts : 1,261
    Windows 7 Professional X64
       #45

    Since you had a problem with the first # you called (person on vacation), I just called Microsoft and explained your situation and they said that the 1-800-microsoft # will work from Bangladesh.

    If it does in fact work, you can have them do a remote and your problem will be fixed.-

    They also said there are many people there and if they say the person is on vacation, ask to speak to a supervisor.

    Here's a chat # as well.
    Times are different, you may have to call on U.S. time.

    http://support.microsoft.com/contactus/?ln=en-za#chat

    Click second one down and a chat request will open.
    Last edited by PSCO2007; 23 Oct 2013 at 17:22.
      My Computer


  6. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #46

    @NoelDP , You said default destination - a folder on desktop, but the default destination is 'C:\Windows\System32\config\' shall I replace/paste it there or leave it after extraction on desktop ?
      My Computer


  7. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #47

    and I left it on desktop and tried 1st command which gave me following msg : The syntax of the command is incorrect
      My Computer


  8. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #48

    Ok somehow I managed to get it done, but I failed to in SFC /scannow ; it says 'windows resource protection couldn't perform the requested operation'
      My Computer


  9. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #49

    CBS.log here.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #50

    No change - so it's possible that the file was misplaced ... again, probably my fault (yesterday was not a good day!)

    I'll try and re-write the instructions for WinRAR, since you seem to be using that rather than the Windows compression utility....

    Once the fzkad.zipfile is saved to the desktop.
    Right-click on my fzkad.zip file with WinRar and click Extract Files and save to the default destination (which should be folder on the desktop - C:\Users\<username>\Desktop\fzkad

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.


    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
    COPY %userprofile%\desktop\fzkad\COMPONENTS C:\Windows\System32\config

    (note the spaces, which were missing from the original post because of a system glitch)

    If you get an error with either command, STOP THERE -do not reboot! - post for instructions. (it may mean that the Components file is locked, or there's an error in the command)

    Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
    The run another SFC /SCANNOW, then post the new CBS.log file
      My Computer


 
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