Windows update error 80070002 and System restore error (Both)

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  1. Posts : 39
    Windows 7 home premium 64bit
       #1

    Windows update error 80070002 and System restore error (Both)


    Hello guys,
    I have tried everything I found online and failed. I don't wanna do a clean install. I have attached the CheckSur.log. Please help.
      My Computer


  2. Posts : 1,261
    Windows 7 Professional X64
       #2

    I was getting that same error - and saying "cannot search for updates".

    I tried the Fixit tool and command prompts - suggested by Microsoft - nothing worked.

    I finally called Microsoft - 1 - 800 - Microsoft and they did a remote on my comp and the problem is solved, at least for now.

    There is no charge for this service.

    As for System Restore, make sure you have set a Restore Point.


    Go to Start and type system restore.
    Go to " Create a restore point".

    See if your C drive says "on" and if not click Configure.
      My Computer


  3. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #3

    Hi PSCO2007,

    Thx for reply. Funny thing happened somehow i managed to get system restore work and went back to last week's restore point when I am sure everything was fine..but even after the successful restore windows update gives error 80070002.
      My Computer


  4. Posts : 1,261
    Windows 7 Professional X64
       #4

    In "Update History" does that update show?
      My Computer


  5. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #5

    Yes, only the last one "Hotfix for Windows (KB947821)" which I manually downloaded and installed just before system restore.
      My Computer


  6. Posts : 1,261
    Windows 7 Professional X64
       #6

    Give Microsoft a call tomorrow and let them do a remote.
      My Computer


  7. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #7

    I tried to get live help, but I cant get into there. I have entered my activation code correctly

    But I get this following message again and again when I click continue :
    This Product ID indicates that there will be a charge for this Microsoft support.
    The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below.
    Computer Manufacturer Support
    Call your Computer Manufacturer for support.
    To determine if no-charge support is available, provide the product identification number
      My Computer


  8. Posts : 1,261
    Windows 7 Professional X64
       #8

    Just call them at 1-800-microsoft - it works.
      My Computer


  9. Posts : 39
    Windows 7 home premium 64bit
    Thread Starter
       #9

    Ok, thanks. I will call them; it's just awfully expensive to call from Bangladesh to US.
      My Computer


  10. Posts : 1,261
    Windows 7 Professional X64
       #10

    Sorry, didn't realize you were there.
    Go to Microsoft Website and see if there is an int'l phone # you can call for free.
      My Computer


 
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