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| 25 Oct 2013 | #11 |
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No I only scanned that download, whcih was about half a gig. Took over 15 minutes!
Anyway I have apparently installed it, whatever it is. I can't see any shortcuts to it. Do I need to run it or just install it and then run sfc /scannow? |
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| 25 Oct 2013 | #12 |
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x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
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Yeah, well that's the fun of troubleshooting. The error mentions spoolsv - but research says it could be a number of issues.
Noel is directing you on the best practices for initial problem solving and data collection. Please follow his instructions, I'll bow out and keep an eye on the thread.
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Quote: Originally Posted by STU9000
| 25 Oct 2013 | #13 |
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I'm following the instructions he posted but I'm not sure what to do after I install that program.
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| 25 Oct 2013 | #14 |
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x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
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Are you refering to SURT?
When you install it, it will automatically run a scan. It takes a while to scan - so let it run, then post the results. The instructions are step-by-step: Windows Update Posting Instructions Do step 1, then step 2 What do you mena when you say: Anyway I have apparently installed it... I see where you scanned it for viruses, but not where you actuallay ran CheckSur. Yuo would know, it takes a long time to scan and attempt to fix issues. Look in windows\logs for a log file, checksur.log - if it's there and has today's date, it ran please post if the file exists |
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| 25 Oct 2013 | #15 |
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Ok I found this. I turned my computer off and went out after it installed, so don't know if it ran the full thing or not, anyway this is what is says in that file you asked me to look for.
================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 20.0 2013-10-25 15:15 Checking Windows Servicing Packages Checking Package Manifests and Catalogs (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 888 Found 2 errors CBS MUM Corrupt Total count: 2 Unavailable repair files: servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat |
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| 25 Oct 2013 | #16 |
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x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
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Yep, that's the one.
I'll defer to Noel on the next steps, he might have you do something before sfc. Back to Noel.... |
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| 25 Oct 2013 | #17 |
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(Replying from the pub)
Thst looks ok to me More detail tomorrow:) |
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| 25 Oct 2013 | #18 |
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Well I have no issues at all, my machine is still running like a dream, just this warning. It's stopped coming up now, or hasn't come up today anyway. Cheers..
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| 25 Oct 2013 | #19 |
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x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
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Glad to hear - keep an eye on it and if Interactive Services Detection popup issue reoccurs, post new info. If you don't get teh popup after a few days or a week, please mark this thread as solved.
Bill
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| 25 Oct 2013 | #20 |
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OK so does that mean the problem was resolved somehow, or wasn't really an issue in the first place?
Shall I wait a while and then uninstall this program? |
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Interactive Services Detection- program not compatible after update.
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