Interactive Services Detection- program not compatible after update.

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  1. Posts : 300
    Windows 7 Home Premium 64
    Thread Starter
       #11

    No I only scanned that download, whcih was about half a gig. Took over 15 minutes!

    Anyway I have apparently installed it, whatever it is. I can't see any shortcuts to it. Do I need to run it or just install it and then run sfc /scannow?
      My Computer


  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #12

    Yeah, well that's the fun of troubleshooting. The error mentions spoolsv - but research says it could be a number of issues.

    Noel is directing you on the best practices for initial problem solving and data collection.

    Please follow his instructions, I'll bow out and keep an eye on the thread.
    STU9000 said:
    I'm guessing it's one of the following updates that is the cause of the problem here-
    Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.717.0)
    Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.588.0)
      My Computer


  3. Posts : 300
    Windows 7 Home Premium 64
    Thread Starter
       #13

    I'm following the instructions he posted but I'm not sure what to do after I install that program.
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #14

    Are you refering to SURT?

    When you install it, it will automatically run a scan. It takes a while to scan - so let it run, then post the results.

    The instructions are step-by-step: Windows Update Posting Instructions

    Do step 1, then step 2

    What do you mena when you say: Anyway I have apparently installed it...
    I see where you scanned it for viruses, but not where you actuallay ran CheckSur. Yuo would know, it takes a long time to scan and attempt to fix issues.

    Look in windows\logs for a log file, checksur.log - if it's there and has today's date, it ran
    please post if the file exists
      My Computer


  5. Posts : 300
    Windows 7 Home Premium 64
    Thread Starter
       #15

    Ok I found this. I turned my computer off and went out after it installed, so don't know if it ran the full thing or not, anyway this is what is says in that file you asked me to look for.

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 20.0
    2013-10-25 15:15

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 888
    Found 2 errors
    CBS MUM Corrupt Total count: 2

    Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #16

    Yep, that's the one.

    I'll defer to Noel on the next steps, he might have you do something before sfc.

    Back to Noel....
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    (Replying from the pub)
    Thst looks ok to me
    More detail tomorrow:)
      My Computer


  8. Posts : 300
    Windows 7 Home Premium 64
    Thread Starter
       #18

    Well I have no issues at all, my machine is still running like a dream, just this warning. It's stopped coming up now, or hasn't come up today anyway. Cheers..
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #19

    Glad to hear - keep an eye on it and if Interactive Services Detection popup issue reoccurs, post new info. If you don't get teh popup after a few days or a week, please mark this thread as solved.

    Bill
    STU9000 said:
    Well I have no issues at all, my machine is still running like a dream, just this warning. It's stopped coming up now, or hasn't come up today anyway. Cheers..
      My Computer


  10. Posts : 300
    Windows 7 Home Premium 64
    Thread Starter
       #20

    OK so does that mean the problem was resolved somehow, or wasn't really an issue in the first place?

    Shall I wait a while and then uninstall this program?
      My Computer


 
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