windows 7 home basic says its not genuine, but i believe it is


  1. Posts : 3
    windows 7 home basic 64 bit
       #1

    windows 7 home basic says its not genuine, but i believe it is


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH
    Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=
    Windows Product ID: 00346-OEM-8992752-50008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {F7A2C8CE-9ECE-4C7B-B2BC-65763252528B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7A2C8CE-9ECE-4C7B-B2BC-65763252528B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TJHTH</PKey><PID>00346-OEM-8992752-50008</PID><PIDType>2</PIDType><SID>S-1-5-21-3723479226-1373102245-576682531</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>DCBA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Egypt Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65575</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550008-02-1033-7600.0000-3092009
    Installation ID: 017735652694811880214771629272666105384954545260989156
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TJHTH
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 1
    Trusted time: 10/26/2013 1:20:14 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEA6GHuyc4PdEh6f7admp1E2DQqakyw9uiaRso=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			HPQOEM		SLIC-MPC
      FACP			HPQOEM		SLIC-MPC
      HPET			HPQOEM		SLIC-MPC
      BOOT			HPQOEM		SLIC-MPC
      MCFG			HPQOEM		SLIC-MPC
      ASF!			HPQOEM		SLIC-MPC
      SLIC			HPQOEM		SLIC-MPC
      SSDT			PmRef		CpuPm
    I downloaded KB971033-x64 update, and rebooted. then ran the MGADiag and got that. Anyone had this problem solved before can help?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2



    You need to change the Product Key to the oneon the COA sticker on the machine's case (or inside the batterycompartment), using the Change ProductKey link at the bottom of the System properties page.





    You may need toactivate by phone.
      My Computer


  3. Posts : 3
    windows 7 home basic 64 bit
    Thread Starter
       #3

    it was but it got wiped out from putting the laptop on my legs.. now i have no reference to it and i dont know what to do
    i also checked the battery case, nothing
    and i tried finding local help it didnt even prompt me to numbers i can call in cairo.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Your problem isthat for some reason, the system is unable to properly read the SLIC table inthe BIOS, which is required to be able to self-activate the OEM_SLP Key withwhich the computer came installed.



    The normalsolution is to change the Key to the one on your COA sticker - but you say thatyou are unable to read the Key there.



    In suchcircumstances, the only things you can do are



    1) recreate theLicensing Store - in case it's a minor software problem causing the misread

    2) try updatingthe BIOS to the latest available Vista-compliant one, from the manufacturer'swebsite

    3) Contact themanufacturer direct, and see if they can provide assistance to correct the SLICtable

    4) a reformat andreinstall using the manufacturer's recovery media

    5) purchase a newlicense for Windows (or a new computer)


    There *may* be analternative solution though, if you are patient and persistent.

    Attempt TelephoneActivation, and speak to an operator - they will tell you that your current Keyis blocked (they should then ask for confirmation of your Product Key). Explainto them your problem, that you need to change the Key to the one on your sticker,but that the sticker is unreadable (could they please supply a replacementKey?). Hopefully they will ask for documentary proof of the sticker, in theform of an email with a picture of the affected sticker - and you can proceedfrom there.

    Sometimes ittakes two or three calls before you get an operator who actually knows and usesthis procedure - but I know that it can and does happen.



    Please first tryrecreating Licensing Store.



    Recreate the Licensing Store

    Go to Start >All Programs > Accessories

    Right-Click onCommand Prompt and select Run as Administrator - accept the UAC prompt

    Run the followingcommands in the Command Prompt window, using the Enter key at the end of each



    net stop sppsvc

    (wait until theservice has stopped before entering the following lines)



    CD%windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe



    After a couple ofseconds the Windows Activation dialog will appear.

    You may be askedto re-activate and/or re-enter your product key, or Activation may occurautomatically.

    If you are askedfor your Key, use the one on the COA sticker on the machine's case



    Reboot and Postback with a new MGADiag report.



    (Note:the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it maybe broken in the Forum listing)
      My Computer


 

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