Lots of problems with Windows 7 update......

Jared1199 · 27 Oct 2013

Hi all, after some time spent trying to find a solution, I admit defeat - I cannot use Windows Update at all. I have followed the steps you advise before posting but alot have failed.
I have tried downloading the SURT and a box appears saying 'Do you want to install the following Windows software update Hotfix for Windows 1CB947821. I accept but then an error comes up saying 'Installer encountered an error 0x0070003 the system cannot find the path specified.
I have then tried the SFC scan but it says 'Windows Resource Protection could not start the repair servic
My windows update error code is 80070003 and I have attached the CBS file

In short, I'm having a nightmare....

Can anyone help?

NoelDP · 27 Oct 2013

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

Jared1199 · 27 Oct 2013

Hi, I already have done! I did that before posting and wrote the results in my first post. I'll break it down point by point..

1. System Update Readiness Tool (SURT)
Under the For Windows 7, Windows Vista, and Windows Server 2008 header, click on Method 2 to view the instructions relevant for your computer.

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

Download the appropriate version of the SURT and save the file to your Desktop.
NOTE: It is likely that we will need to run this file multiple times, so make sure you keep it.

Double-click on the file to install it.
Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.

I have tried downloading the SURT and a box appears saying 'Do you want to install the following Windows software update Hotfix for Windows 1CB947821. I accept but then an error comes up saying 'Installer encountered an error 0x0070003 the system cannot find the path specified.

2. SFC Scan
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each
sfc /scannow
It will notify you when it has completed, you can now close the Command Prompt window

I have then tried the SFC scan but it says 'Windows Resource Protection could not start the repair service
3. Windows Update Error Codes

In your post, you need to specify what error codes/messages you are receiving when an update fails. The screenshot below shows where error codes are displayed:

My windows update error code is 80070003

4. Log Collection

The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.
Navigate to the following folder:
C:\Windows\Logs
Right-click and on the CBS folder and select Copy.
Minimise all open windows and right-click on your Desktop, then select Paste.
Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
A file, CBS.zip should appear on your Desktop.

The CBS file is attached to the initial post

5. Start a New Thread

Done! (See above!)

Thanks

NoelDP · 27 Oct 2013

You haven't included the CheckSUR data - or the CBSPersist files - please read the instructions and follow them.

Jared1199 · 28 Oct 2013

Hi Noël, thanks for your patience. I must be doing something wrong that I can't work out then. I have followed the instructions;

4. Log Collection
Navigate to the following folder:
C:\Windows\Logs
Right-click and on the CBS folder and select Copy.
Minimise all open windows and right-click on your Desktop, then select Paste.
Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.

I added the file to my initial post - I don't know what else I need to do!

NoelDP · 28 Oct 2013

Please check the contents of the C:\Windows\Logs\CBS folder -

open an Elevated Command Prompt, and run the following command...

DIR C:\Windows\logs\CBS

Post the output to your reply

Here are some instructions to make lifeeasier :)

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.

Jared1199 · 30 Oct 2013

Sorry for the delay - I work long shifts! I have done as requested and the results are below...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rhian and Jared>DIR C:\Windows\logs\CBS
Volume in drive C is Acer
Volume Serial Number is 4228-1082

Directory of C:\Windows\logs\CBS

30/10/2013 09:35 <DIR> .
30/10/2013 09:35 <DIR> ..
01/10/2011 09:51 683,719 CbsPersist_20111001121425.cab
26/01/2012 15:40 495,051 CbsPersist_20120126154013.cab
11/05/2012 11:09 479,823 CbsPersist_20120511214932.cab
17/08/2012 22:16 1,144,730 CbsPersist_20120817223046.cab
18/08/2012 15:09 795,423 CbsPersist_20120818154533.cab
5 File(s) 3,598,746 bytes
2 Dir(s) 85,251,362,816 bytes free

NoelDP · 30 Oct 2013

Very odd - your system doesn't appear to have generated any CBS data since August last year - OR - you have a tool install which deletes .log files on shutdown!

If the latter is the case then that would probably explain a lot of things - do you have such a tool installed?

If so, what is it?

Jared1199 · 30 Oct 2013

I'm not sure. I have cc cleaner but that's all and as far as I'm aware it doesn't run on shutdown. Can you name other programs it may be so I can check? Thanks for your help!