Windows Update Error:80073712

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #11

    That is almost certain to have massive problems - please repeat do a manual Check for Updates and install all found, and then go through the WindowsUpdate Posting Instructions fully, and post the requested data
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  3. Mr Silvestrini
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #12

    I ran windows update there important updates about half installed successfully, the others keep failing.

    1.I ran System update readiness Tool (SURT)

    2.SFC /SCANNOW give me this.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.


    3.Windows Update Error Codes
    I attached image of my last Error Code directly from windows update window.

    4.I Attached my log Collection

    I had to take out the CbsPersist.cab files are the compressed folder was to big to upload. If they are needed I can upload them one by one.

    On a side note once I got Windows Update working again, I ran SURT many times and retrieved the missing files indicated in CheckSUR.log from the other clean install. What I uploaded in cbs.zip is the last that I could not figure out how to fix/retrieve.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #13

    CheckSUR is normal for a system with IE10/11 installed.
    The SFC scan found nothing - but there are some major errors in the background CBS.log data.
    Code:
    2013-11-09 04:04:41, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591
2013-11-09 04:04:41, Error                 CSI    0000047c@2013/11/9:10:04:41.878 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2013-11-09 04:04:42, Error                 CSI    0000047d (F) STATUS_SXS_ASSEMBLY_MISSING #5974355# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-11-09 04:04:42, Error                 CSI    0000047e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #5974240# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521.Internet-Explorer-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-11-09 04:04:42, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, Update: Internet-Explorer-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CSI    0000047f@2013/11/9:10:04:42.168 CSI Transaction @0x4ecf070 destroyed
2013-11-09 04:04:42, Info                  CBS    Perf: Resolve chain complete.
2013-11-09 04:04:42, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
2013-11-09 04:04:42, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-11-09 04:04:42, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-11-09 04:04:42, Info                  CBS    Reboot mark refs: 0
2013-11-09 04:04:42, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 1014, first merged sequence: 1014
2013-11-09 04:04:42, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, session id: 142859, sample type: Standard
2013-11-09 04:04:42, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-09 04:04:42, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, current: Absent, original: Absent, target: Installed, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 1014, first merged sequence: 1014
2013-11-09 04:04:42, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-09 04:04:42, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, session id: 142862, sample type: Standard
2013-11-09 04:04:42, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-09 04:04:42, Info                  CBS    Enabling LKG boot option
2013-11-09 04:04:42, Info                  CBS    Exec: End: nested restore point - complete.
2013-11-09 04:04:42, Info                  CBS    Restored system sleep block state: 0x80000000
2013-11-09 04:04:42, Info                  CBS    Exec: Processing complete.  Session: 30334259_390193906, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-09 04:04:42, Info                  CBS    Session: 30334259_390193906 finalized. Reboot required: no [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
    This leads us to find the following errors....
    Code:
     Line 146538:   MissingWinningComponentKey on resource [84]"wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18233_none_21576cdfe59856b3"[gle=0x80004005]
 Line 146868:   MissingWinningComponentKey on resource [92]"amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619"[gle=0x80004005]
 Line 147001:   MissingWinningComponentKey on resource [95]"amd64_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7601.17803_none_d482f2fd34846558"[gle=0x80004005]
 Line 147237:   MissingWinningComponentKey on resource [81]"wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.18032_none_12360787a598d69a"[gle=0x80004005]
 Line 148055:   MissingWinningComponentKey on resource [92]"amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619"[gle=0x80004005]
 Line 148856:   MissingWinningComponentKey on resource [92]"amd64_8e09fc8e70ef526fe271bb58df1b359b_31bf3856ad364e35_6.1.7601.18015_none_29180e3b180905e4"[gle=0x80004005]
    I have to admit to zero knowledge on how to fix that, currently!
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    ... I still think your best option is going to be a repair install, if the machine will now do it.
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  7. Mr Silvestrini
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #15

    That is a good Idea. I will try a repair again.
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  8. Mr Silvestrini
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #16

    I did the Repair Install, and after getting about 129 windows updates installed everything seems to be running smoothly. It took a few runs because I think some of the updates depended on others to go through first. I was able to upgrade to internet explorer 11 after going through versions 8 to 10 first.
    Thanks again for the help and guidance!
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #17

    That's great!
    Please run Windows update a few times and post the results.
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  11. Mr Silvestrini
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #18

    Here is a snippet of Windows Update History.
    Thanks again for the help and guidance, keep up the good work and don't stop helping others.
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #19

    That looks good - and just in time for this months round of updates tomorrow :)

    Good luck!
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