New
#1
Windows update error 80071A91 also 80070643
Toshiba Satellite L755-5350
Win7 Home Premium SP1
4 GB RAM
500 GB Hard drive Toshiba MK5065GS ~390GB free space
This is a clients laptop who first noticed that Windows updates on shutdown would fail and restart, revert, restart. This happened on every shutdown after that.
Started with this -
No updates can be installed shows error 80070643
Re-installed with Toshiba System Recovery but same error - 80070643. Re-imaged system back to configuration was as I first found it.
Ran SFC /scannow - no errors reported
Ran SURT (Windows6.1-KB947821-v31-x64)
Reboot
1. Starts with Check for updates for your computer, checks shows 21 available, selected early one dated 10/8/13 KB2884256)
2.Update fails Error now is 80071A91
CBS log attached
Have run Malwarebytes with no problems found,
Thanks in advance.
Last edited by Hujorgen; 17 Nov 2013 at 19:46. Reason: Upload of CBS.zip failed due to zip file at 8.43 MB Will try again