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| 19 Nov 2013 | #1 |
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Getting an update error, cannot install.
Hello, I just did a factory restore from the partition. I am running Win7 Home Prem x64. All I did was do a factory restore and deleted some of the bloatware like norton, cyberlink cd creator etc.
I try running the windows updates and it doesn't even search for them. I get a 8024D00E error. Any help with this? |
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| 19 Nov 2013 | #2 |
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I restarted the update process and installed fix 50362 and s far it found updates and is downloading them so we will see
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| 19 Nov 2013 | #3 |
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This error is a 'Reboot Required' one - I assume that you've already rebooted a few times?
Norton is particularly bad at leaving dross behind which can stuff up Windows Updates - you need to run the Norton Removal Tool... Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not. After the reboot, open an Elevated Command Prompt, and run the following command NETSH WINSOCK RESET You'll be advised to reboot - do so. Once complete, move on to the next stage.... Please run a full CHKDSK and SFC scan.... Click on Start > All Programs > Accessories Right-click on the Command Prompt entry Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up. At the Command prompt, type CHKDSK C: /R and hit the Enter key. You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot. The CHKDSK will take a few hours depending on the size of the drive, so be patient! After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC. SFC -System File Checker - Instructions Click on Start > All Programs > Accessories Right-click on the Command Prompt entry Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up. At the Command prompt, type SFC /SCANNOW and hit the Enter key Wait for the scan to finish - make a note of any error messages - and then reboot. Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply. |
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Getting an update error, cannot install.
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