Help with Windows Update Error: Windows Update Services not running.

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  1. poiliuhyt
    Posts : 30
    Windows 7
       New #1

    Help with Windows Update Error: Windows Update Services not running.


    Hello, can someone please help me with my problems about Windows Update

    I have tried to run Windows Update on my computer and received the following error message:


    I have also tried Farbar Service Scanner and i got this file
    Attachment 294790
    Any help and suggestions would be greatly appreciated!
    Last edited by Brink; 25 Nov 2013 at 15:09. Reason: removed broken image
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  3. poiliuhyt
    Posts : 30
    Windows 7
    Thread Starter
       New #2

    Windows Update Error


    i have a similar problem here is my farbar file:
    Please Help


    Farbar Service Scanner Version: 23-11-2013
    Ran by Safe (administrator) on 24-11-2013 at 12:02:44
    Running from "C:\Users\Safe\Desktop"
    Windows 7 Professional Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============
    mpsdrv Service is not running. Checking service configuration:
    The start type of mpsdrv service is OK.
    The ImagePath of mpsdrv service is OK.

    MpsSvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

    bfe Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


    Firewall Disabled Policy:
    ==================
    "HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    wscsvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


    Windows Update:
    ============
    BITS Service is not running. Checking service configuration:
    The start type of BITS service is OK.
    The ImagePath of BITS service is OK.
    The ServiceDll of BITS service is OK.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


    Other Services:
    ==============
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

    Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
    Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
    Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
    Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
    Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Parameters\FirewallPolicy\FirewallRules" registry key. The key does not exist.



    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2012-09-12 14:43] - [2012-08-22 17:16] - 1292144 ____A (Microsoft Corporation) A5EBB8F648000E88B7D9390B514976BF

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
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  4. andrew129260
    Posts : 4,566
    Windows 10 Pro
       New #3

    Wow, that is a lot of issues you got there. Your missing a lot of critical windows files.

    In my opinion the quickest way to fix your issues is to do a repair install. Make a backup of any important files just in case, but this procedure allows you to keep all your programs and data and just reinstall windows.

    See here: Repair Install

    Read the whole tutorial, and do not skip any steps!

    After the repair install is done, download malwarebytes and run a full scan of your system. If you find any threats, you might want to head over to the security forum to make sure your free from viruses.
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  6. Joan Archer
    Posts : 7,538
    Windows 10 64bit/Windows 10 64bit/Windows 10 64bit
       New #4

    Welcome to the forum, you say you have a similar problem. A similar problem to who or what, it would get you help quicker if you actually told the experts what your problem is, do you get updates, do you get any error messages, do you have missing updates ?

    You need to post back with more details about your machine and the problem you are having, don't forget the experts can't see your machine and every computer is different so you may think someone else's problem looks the same as yours it may not be and you need different help which is just for your machine.

    I'm sure you'll get the help you need when you post back with more details. :)
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  7. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #5

    Download the ESET ServicesRepair utility and save it to your Desktop. Run it. After completion reboot. Run FARBAR again and post its log file
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    Sorry for the delayed response - I lost connectivity just after asking a mod to split your problem out from the thread you initially posted to, and I've been playing catchup since I got back online.

    It looks to me as if you've had a sever malware infection - how certain are you that the malware is now gone, as there's no point in attempting to fix things until it's clean.


    Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

    Delete everything it finds
    Attach the MBAM report to your reply.
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    andrew129260 said:
    Wow, that is a lot of issues you got there. Your missing a lot of critical windows files.

    In my opinion the quickest way to fix your issues is to do a repair install. Make a backup of any important files just in case, but this procedure allows you to keep all your programs and data and just reinstall windows.

    See here: Repair Install

    Read the whole tutorial, and do not skip any steps!

    After the repair install is done, download malwarebytes and run a full scan of your system. If you find any threats, you might want to head over to the security forum to make sure your free from viruses.
    Fixing malware issues after a repair install is too late - malware must be cleaned early to prevent it getting embedded in the new install (if one is actually needed, and I don't think it is)
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  11. poiliuhyt
    Posts : 30
    Windows 7
    Thread Starter
       New #8

    Thanks guys for the quick responce i will try to do everything you guys have written i have once tried malware bytes and it gave my system a blue screen and something aboyt log.sys

    Thank You
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Please try MBAM again - you can open the log files it creates within it and copy them to your reply.
    Please follow the Blue Screen of Death (BSOD) Posting Instructions and post the new results from that.
    Last edited by NoelDP; 25 Nov 2013 at 15:42. Reason: get the right shortcut!
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  13. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #10

    #5 will fix a lot of your problems. But maybe only temporary .... due to malware
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