Windows Update no longer works after a System Restore to a new HD

Bearsden · 25 Nov 2013

I'm running W7 SP1 on a Dell Studio XPS. A bit over a month ago my HD went belly up and I ended up doing a System Restore to a new drive. All appeared to go well and have been using the system with no apparent problem. A couple days ago, it dawned on me that I hadn't seen ant recent Windows Updates. When I checked I found that I was receiving "Windows Update cannot currently check for updates, because the service is not running...."

I have tried various things and did get it the point where Windows update history showed NEVER and last update showed NEVER rather than "the service not running" message, but that has again reverted to the "service not running" state.

I downloaded SURT and attempted to run it, but it errors out with: Installer encountered an error: 0xc8000247

I've attached screen shot, CBS log and Farbar Scan. If I've missed something, please let me know.

Attachment 295002

Attachment 295003

Attachment 295004

Kaktussoft · 25 Nov 2013

run services.msc
scroll to "windows update"
startup type="automatic delayed"?

Try to start it manually there. What error?
------
Maybe service Windows Update is normal running.... so a fake error message. I found this a long time ago and helped a few people with it

==
I too kept getting the same error code 0xc8000247, although on Windows Vista 32 bit.
Any microsoft download, did not work. Defender updates, Windows updates, Internet Explorer, Windows
Media Player and more.
These problems all seem to coincide with the time I upgraded my hard drive from a 160gb to a 500gb.
I used Acronis True Image to clone my original HDD and I appeared to have no issues. However after a while I notice I hadn't got any updates for defender. When investigating, I noticed the automatic updates I'd set up weren't working either.
After weeks and weeks of trawling forum after forum, trying different downloads, registry fixes, and loads of other stuff I eventually came across this
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&lc=en&cc=uk&destPage=document&dlc=en&product=
It updates the Intel Rapid Storage Technology Driver (IRRT).
It does specify in the link that it is Western Digital drives, so not sure if this is the link for you, but I am sure that the
Intel Driver is the cause of your problem.

Hope it helps.

Kaktussoft · 25 Nov 2013

Start "device manager" . Open branch "IDE ATA......" or something like that. Do you see Intel Rapid Storage or something like that? Or intel AHCI SATA....

Post screenshot so I can see it

Bearsden · 25 Nov 2013

startup type was already = "Automatic (Delayed Start)"

Stopped and restarted, no change and still received the "the service not running" message.

I then changed the Settings to "Never check for updates (Not recommended)" and then back to "Install updates automatically (Recommended)" and receive the following:

Attachment 295011

Every time I click on "Check for Updates" the screen blinks and continues to say Never.

Bearsden · 25 Nov 2013

Attachment 295013

Kaktussoft · 25 Nov 2013

Expand "storage controllers" and "WD drive management devices" as well. Post screenshot

Open the list of installed programs. Intel Rapid Storage (or something alike) has been installed?

NoelDP · 25 Nov 2013

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Bearsden · 25 Nov 2013

Attachment 295019

Intel Rapid Storage Technology drivers are not installed. Should I install them using the above link?

Kaktussoft · 25 Nov 2013

yes install this File name:
iata_enu.exe
Version:
11.7.0.1013

Download

Date:
12/03/2012 Status:
Previously released Size:
6.65 MB Language:
English Operating Systems:
Windows Server 2008 *, Windows 7 *, Windows 8*, Windows Server 2008 R2*

Bearsden · 25 Nov 2013

Well! That seems to have done it. It's again working. Thank you very much!!

Before I mark this as solved, could you please explain to me what Intel Rapid Storage Technology drivers had to do with this? If I didn't have this before, how was Windows Updates previously working? Or is it possible that I did have it, and when I had my hard drive problem, it wasn't properly backed up and the restore never brought it back?