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Windows 7: Win 7 Home Premium Build 7601 not genuine

30 Nov 2013   #11
Microsoft MVP

Windows 7 Ult. x64

Michael, as far as BSOD's are concerned, MSE never causes them whereas our BSOD forums regularly show BSOD's are fixed when Norton has been uninstalled. Admittedly, not all systems with Norton BSOD, but those that do, don't BSOD any longer when Norton is replaced.

MSE is usually the first free recommendation when we see McCrappee. In this case, the OP is probably better off with that, at least for a start, even though he isn't experiencing any BSOD at this point.

My System SpecsSystem Spec
30 Nov 2013   #12
Microsoft MVP


The reports on Norton are mixed enough and it has enough advocates here that it may not deserve being lumped with MucAfee, frankly because nothing does. But I would not run it or know anyone who does because it is overweening and dominates the OS while adequate protection like MSE doesn't interfere with performance at all. It's also wise to listen to our BSOD analysts who are the best in the world here.

But there are some Typhoid Marys who don't practice safe browsing and get chronically infected, so for those users I have for some years now installed the trial version of Malwarebytes Real Time protection and insisted they buy it. None have ever gotten infected again. One even called me to ask how to turn it off because it wouldn't let him install an infected player, which I refused. He can play his porn on VLC anyway.
My System SpecsSystem Spec
01 Dec 2013   #13

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

My 2 cents worth Raj run these in tis order and delete any crap SFC /SCANNOW Command - System File Checker

Disk Check < DO NOT run on a SSD

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

AdwCleaner Download download from bleeping computer
Sorry they are not links you will need to copy / paste For some security and from my own personal choice I would not use AVG McAfee Trend MSE Norton or AVG Take a look through this lot for a choice (in section 2) Probably the Best Free Security List in the World

Edit sorry have to reboot the links went through
My System SpecsSystem Spec

09 Dec 2013   #14

Windows 7 Home Premium 64bit

Hey everyone,
Thanks for your help so far.

Just some updated info:
  • I completely removed McAfee everything, canceled my subscription, and downloaded Malwarebytes and Microsoft Security Essentials
  • I ran malwarebytes and MSE. MWB didn't find anything of huge concern but MSE quarantined something called TrojanDownloader:ASX/Wimad.DI
  • Unfortunately, after running both tools and rebooting, the issue still remains.
  • On a good note, I unpacked 30 different boxes from my last move and found my original Win7 DVD, and I am able to confirm that my product key as reported by Belarc is indeed correct.
So what should I do now? My drivers are up-to-date.
My System SpecsSystem Spec
09 Dec 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

When you uninstalled McAfee, did you also run their cleanup tool? If not please do so...

Download the Avast removal utility from here
Follow the instructions for running it, and when complete, reboot the machine.

After the reboot, open an Elevated Command Prompt, and run the following command


You'll be advised to reboot - do so.
then post another MGADiag report.
My System SpecsSystem Spec
09 Dec 2013   #16
Microsoft MVP


What I would do is back up your files to quarantine (later scanned with AV and MBAM) then wipe the HD with Diskpart Clean Command.

Then do a perfect Clean Reinstall - Factory OEM Windows 7 which steps are the same for retail.

You'll get and keep a perfect install for as long as you stick with the steps in the blue link tutorial. If you're prone to infection I'd add the MBAM REal TIme protection which won't let anything bad in unless you turn it off.
My System SpecsSystem Spec
09 Dec 2013   #17

Windows 7x64 Home Premium SP1

Once you've uninstalled McAfee they provide a removal tool to clean up the remnants
How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
I used it a long time ago on an OEM PC with McAfee installed. It never caused problems after properly removing.
My System SpecsSystem Spec
10 Dec 2013   #18

Windows 7 Home Premium 64bit

Hey Noel,
Thanks for the continued feedback.

I did not run the McAfree removal tool the first time around so I ran that, rebooted, ran the "netsh winsock reset" command in an elevated command prompt, rebooted, then re-ran mgadiag. Here's the report:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQV3G-W26KC-FVJQW
Windows Product Key Hash: gJJq0H7x73SsddIKxWbWD02MPY0=
Windows Product ID: 00359-112-9656763-85614
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1618A5F7-05EA-4345-B8CD-D06F8D2841A6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: T:20130704233733453-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1618A5F7-05EA-4345-B8CD-D06F8D2841A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FVJQW</PKey><PID>00359-112-9656763-85614</PID><PIDType>5</PIDType><SID>S-1-5-21-3705753933-16309801-3043871853</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>61363607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: U1BMRwEAAAAAAQAACAAAABYuAAAAAAAAWmICAAAAAACy2FshSnnOAWbXGpOihAOpMHzDmWxsjurhFsPfzoCttv7AGeFUxiikfyfvYxox8kL3HqMwwTdLpTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHMIiPnNB+zjmcp4zPMbOEbS2/7NdovTdOy+YYxyvauVozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-965676-00-1033-7601.0000-2402013
Installation ID: 019971962152472422256165621180840360188015886980216302
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: FVJQW
License Status: Notification
Notification Reason: 0xC004FE00.
Remaining Windows rearm count: 5
Trusted time: 12/9/2013 10:48:56 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:28:2013 17:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			121009		APIC1134
  MCFG			121009		OEMMCFG 
  OEMB			121009		OEMB1134
  AAFT			121009		OEMAAFT 
  GSCI			121009		GMCHSCI 
  SSDT			DpgPmm		CpuPm
My System SpecsSystem Spec
20 Jan 2014   #19

Windows 7 Home Premium 64bit

My System SpecsSystem Spec
21 Jan 2014   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please post a new MGADiag report - it's a long time since that one!
My System SpecsSystem Spec

 Win 7 Home Premium Build 7601 not genuine

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