Win 7 Home Premium Build 7601 not genuine

rajsahae · 30 Nov 2013

Hi All,
I have a very long history of update and activation problems on this computer in the last year.
I posted my problem on the Microsoft forums and a very nice, generous, patient person has been helping me troubleshoot it for a while. You can read through that post for a complete history of what I have tried so far.

Alas, he was not able to solve the problem for me, and suggested a post in this forum for some more expert help. Here is the most recent output from the MGADiag Tool:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQV3G-W26KC-FVJQW
Windows Product Key Hash: gJJq0H7x73SsddIKxWbWD02MPY0=
Windows Product ID: 00359-112-9656763-85614
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1618A5F7-05EA-4345-B8CD-D06F8D2841A6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: T:20130704233733453-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1618A5F7-05EA-4345-B8CD-D06F8D2841A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FVJQW</PKey><PID>00359-112-9656763-85614</PID><PIDType>5</PIDType><SID>S-1-5-21-3705753933-16309801-3043871853</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>61363607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: U1BMRwEAAAAAAQAACAAAABYuAAAAAAAAWmICAAAAAACy2FshSnnOAWbXGpOihAOpMHzDmWxsjurhFsPfzoCttv7AGeFUxiikfyfvYxox8kL3HqMwwTdLpTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHMIiPnNB+zjmcp4zPMbOEbS2/7NdovTdOy+YYxyvauVozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-965676-00-1033-7601.0000-2402013
Installation ID: 019971962152472422256165621180840360188015886980216302
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FVJQW
License Status: Notification
Notification Reason: 0xC004FE00.
Remaining Windows rearm count: 5
Trusted time: 11/29/2013 11:31:56 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:28:2013 17:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEAln0mUcqzgJZCxlLvCIXcdc7DFpocIWI90pDuBPC8dlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			121009		APIC1134
  FACP			A_M_I 		OEMFACP 
  MCFG			121009		OEMMCFG 
  OEMB			121009		OEMB1134
  AAFT			121009		OEMAAFT 
  GSCI			121009		GMCHSCI 
  SSDT			DpgPmm		CpuPm

Any and all help would be greatly appreciated. Some new info to add that is not in the Microsoft forum post, I have recently borrowed a friends Windows 7 Home Premium x64 DVD, but when trying to do the same repair procedure as I did with the SP1 Media Refresh DVD, I get an error that (unsurprisingly), my version of Windows is newer than the version on the DVD so it quits out.

Golden · 30 Nov 2013

Noel seems to have taken you through all the usual steps, and it appears you need to perform a repair install, which is failing...

Lets start with a screen capture image of your Disk Management screen, to see if there are any clues:
Disk Management - Post a Screen Capture Image

When was the last time you scanned for malware on your system? Have you had any recent malware infections?

NoelDP · 30 Nov 2013

Golden said:

Noel seems to have taken you through all the usual steps, and it appears you need to perform a repair install, which is failing...

Lets start with a screen capture image of your Disk Management screen, to see if there are any clues:
Disk Management - Post a Screen Capture Image

When was the last time you scanned for malware on your system? Have you had any recent malware infections?

Duh??
this is a new poster/thread - unless I'm missing something.
/....Ah! I see I did miss something - Win 7 Home Premium not genuine

Raj,
This problem is one of a proper reinstall, rather than one of updating.

I'm going to call assistance in, as my experience here is lacking.

**Pauly** · 30 Nov 2013

? downloaded correct version of install media for system ?

rajsahae · 30 Nov 2013

Hi Noel, once again thanks so much for your help with this.

Golden, here is the screenshot of my disk management screen.
I run malware checks maybe once every couple months using Lavasoft Ad-aware (free edition) and I have McAfee Total Protection on my system which runs automatically twice a month, and I just ran it yesterday.

McAfee's latest scan found 1 virus which it claims to have quarantined but before that, it hadn't found anything for years.

Ad-Aware didn't find anything the last time I ran which was probably over 3 months ago, I'll run another scan now and let you know.

*** UPDATE ***
Just finished running ad-aware after I updated it's definitions and it didn't find anything.

gregrocker · 30 Nov 2013

Most times when MucAfee is listed as AV, we've found the problem. Removing it may solve it outright. It is the worst possible program you can install on your PC which causes many problems we see here.

I would replace it with the AV we nearly all recommend here since Win7 came out, while working through the other Troubleshooting Steps for Windows 7.

Compare your install with the perfect one compiled in Clean Reinstall - Factory OEM Windows 7 (same for retail) to see how close you come to having a perfect install. This would also resolve all problems and set you up with an install better than 95% of users have, which would stay that way as long as you stick with the tools and methods given.

Adaware and Spybot are also from the XP generation. I'd instead use SUPERAntiSpyware.com - Downloads and Malwarebytes on-demand scanners - decline Trial and turn off at Startup.

NoelDP · 30 Nov 2013

gregrocker said:

Most times when MucAfee is listed as AV, we've found the problem. Removing it may solve it outright. It is the worst possible program you can install on your PC which causes many problems we see here.

.

<holds hand up>
I know one worse - Norton!
<grins, and puts hand down>

Golden · 30 Nov 2013

Replace your AdWare and McCrapee - install MSE as recommended.

Run Malwarebytes as recommended, and post back with the full details please.

boohbah · 30 Nov 2013

i remember my isp throwing Mafucee in free when trying to sell a bundle, i pointed out they were likely to lose sales

mjf · 30 Nov 2013

NoelDP said:

gregrocker said:

Most times when MucAfee is listed as AV, we've found the problem. Removing it may solve it outright. It is the worst possible program you can install on your PC which causes many problems we see here.

.

<holds hand up>
I know one worse - Norton!
<grins, and puts hand down>

A few hard facts would be informative. I wouldn't touch McAffee but many people are happy with Norton Internet Security including me. I run it on 2 PCs in conjunction with free Malwarebytes. Malwarebytes does lean a little towards false positives in my limited experience which is better than false negatives I guess.
To aid the OP, is MSE still up to snuff or has it suffered recently?