Loading IE10 via WSUS gives me a 9c59 error

dragon63729802 · 10 Dec 2013

I read another thread that you guys help someone out with where he was having the same issue I am having:

Cannot install IE10 Update!

You guys suggested for anyone else to start a new thread so here I am. I have tried numerous time to install IE10 through WSUS and Manually and I get the same error(See Screenshot below WUIEError.jpg) I also get an Event ID 20 in the System Event Log as follows:

Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 12/10/2013 7:58:11 AM
Event ID: 20
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Installation
User: SYSTEM
Computer: SL-3D4FLQ1.ad.scstudentloan.org
Description:
Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2013-12-10T12:58:11.486535100Z" />
<EventRecordID>158578</EventRecordID>
<Correlation ActivityID="{03B14C50-F800-0002-19CA-D0673AF4CE01}" />
<Execution ProcessID="1028" ThreadID="7716" />
<Channel>System</Channel>
<Computer>SL-3D4FLQ1.ad.scstudentloan.org</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x80070643</Data>
<Data Name="updateTitle">Internet Explorer 10 for Windows 7 for x64-based Systems</Data>
<Data Name="updateGuid">{359C5EEB-B7FF-447A-9986-5D6283A133F3}</Data>
<Data Name="updateRevisionNumber">203</Data>
</EventData>
</Event>

I have researched this for the last 2 days and have found nothing on the net to help me out. Everything that has been suggested has not worked. I saw where you guys helped the person in the thread above, but the fix you stated was specific to that person. So I turn to you for advise as to how to fix my issue. I am attaching all of my logs and screenshots as you have instructed in your posting instructions.

Please help me resolve this issue as I have 140 more machines to deploy this update to and can't afford to not have a resolution if this happens to another.

Thanks.

NoelDP · 11 Dec 2013

SFC apparently managed to fix one error - and CheckSUR found no problems.
The installation appears to have been halted by the following error...
2013-12-10 09:22:26, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

I would suggest attempting to bypass the error by installing IE11, rather than IE10 :) (it sometimes works!)

If that doesn't work, then try downloading the IE10 full-install package from here...

Download Internet Explorer 10 - Microsoft Windows

and see if that works.

dragon63729802 · 11 Dec 2013

Thanks for the response. I will try loading IE11, but our company standard now is IE10. I downloaded the full install package yesterday and tried to run it but it errored with the attached screenshot. Any other help would be appreciated.

dragon63729802 · 11 Dec 2013

Ran IE11 full install and got the same error as IE10 full install. See attached.

NoelDP · 11 Dec 2013

In that case, unless you're ready for a long haul of troubleshooting, I suspect the quickest solution will be a repair install of Windows, followed by installing IE9 then IE10 (after all other updates are in)

dragon63729802 · 11 Dec 2013

I'm willing to do the troubleshooting if you have the time to work on it.

NoelDP · 11 Dec 2013

I'm game if you are :)

First, please upload the C:\Windows\Windowsupdate.log file to your reply, and I'll take a look at that.
Also, the following files...

C:\Windows\logs\DISM\dism.log
C:\Windows\Servicing\Sessions.xml

may be useful (if I can work out WTH I'm looking at!)

dragon63729802 · 12 Dec 2013

Thanks for the help. Here are the files you requested. I had to zip the sessions.xml because the forum wouldn't accept an xml and the file was over 3 mb in size so no other file extension would do.

NoelDP · 12 Dec 2013

At least some problems are evident in the windowsupdate.log file - you appear to have a proxy installed, and this is blocking access to some updates (possibly the ones called during the IE10 install?).

The proxy is showing as...

Code:

2013-12-11 17:31:24:871 1040 b74 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-12-11 17:31:24:931 1040 b74 Misc  Microsoft signed: Yes
2013-12-11 17:31:27:356 1040 b74 Misc WARNING: Send failed with hr = 80072ee7.
2013-12-11 17:31:27:356 1040 b74 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2013-12-11 17:31:27:357 1040 b74 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://scslcapp06.ad.scstudentloan.o...te/wuident.cab>. error 0x8024402c
2013-12-11 17:31:27:357 1040 b74 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2013-12-11 17:31:27:357 1040 b74 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
2013-12-11 17:31:27:357 1040 b74 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
2013-12-11 17:31:29:632 1040 b74 Misc WARNING: Send failed with hr = 80072ee7.

The 0x8024402c error is a simple 'not resolved' one - meaning that the proxy may not actually exist, or that it didn't have appropriate ports or resources.

Please open an Elevated Command Prompt, and run the following command - post the results...

IPCONFIG /ALL

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

dragon63729802 · 13 Dec 2013

Noel,

The proxy you are refering to is a WSUS server. I don't know that I am comfortable posting my IP information into a forum like this. What else can we do?

Thanks.