Updates fail to install, errors: 800B0100 and 8024200D

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  1. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #21

    whooops
    manually installed KB2862335 using installer file. Went through, did some configuration on reboot and then swhoosh frozen log in screen. No mouse or keyboard input possible. Tried safe mode but to no effect, also login screen frozen. Peripherals work up to (and including) windows start up options F8 and the selections.

    Any advice what I can do?
    I will not be at the computer during the week and can try to fix this only on the weekend then.

    Best wishes,
    C
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #22

    Try booting to the Startup Repair option if it's available - or go into 'Repair My Computer' and run the startup repair option from there.

    This doesn't sound good
      My Computer


  3. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #23

    ok managed to recover to the most recent system restore point available.
    any ideas on how to proceed?
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #24

    Please run SFC and CheckSUR again and post the new logs.
      My Computer


  5. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #25

    new logfiles


    certainly, thanks!
    here are the new logfiles
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #26

    I can't see anything wrong in either log - perhaps the c:\windows\windowsupdate.log file has something that may help?
      My Computer


  7. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #27

    here you go :)
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #28

    There's an error 0x80248014 that keeps cropping up... which is often caused by firewalls.
    What security software is installed? (AV/Firewall/Anti-Malware?)
    Apart from that everything looks pretty normal.


    The major problem is the 0x8024200d error - and we've done almost all the usual things that MS recommend, except their automatic troubleshooter - here... automatic troubleshooter

    PLease give it a try and post the results.
      My Computer


  9. Posts : 14
    Windows 7 Home Premium 64bit
    Thread Starter
       #29

    thanks for the hint and sorry for the delay, caught a tough virus (as in illness, no computer problem) that kept me busy.

    I am not running any particular AV/Firewall etc. software besides microsoft security essentials.

    I tried the automatic trouble shooter and it returns that the check for missing and corrupt files has found errors. It does not say if it fixed them. When I rerun the thing it returns the exact same message so I doubt anything was autofixed.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #30

    Strange - SFC was clear.
    Please post the full CBS folder and I'll take a look-see
      My Computer


 
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