"Windows Module Installer has stopped working" message constantly

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  1. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    "Windows Module Installer has stopped working" message constantly


    Hi there,
    I am getting a repeated "Windows Module Installer has stopped working" message which says that the file that describes the problem is:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_5480538538f23ac44dfcd994b 3e5d340663098_cab_670b9c43\WER9B8A.tmp.hdmp.

    Windows Update hangs and gives no error message but says no Windows Updates have been carried out (ever). Have tried to run SURT but it just hangs on the first step, searching for updates (left it for 3 hours or so). SFC Scan gives error message "Windows Resource Protection could not start the repair service". I attach CBS folder.

    Be very grateful for any help.

    Best
    Miguel
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    There's a fairly critical error in the last CheckSUR that ran -
    Code:
    (f) CSI Payload File Corrupt 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
    this file is central to the servicing capabilities of Windows, so the fact it's missing may be causing all your other problems.

    The CBS log however is more interesting.
    SInce early November, almost the only activity recorded has been repeated installations of the same software at boot.
    Code:
    2013-11-17 10:28:44, Info                  CSI    00000006 IAdvancedInstallerAwareStore_ResolvePendingTransactions call 1 loaded 8 pending advanced installer operations
    2013-11-17 10:28:44, Info                  CSI    00000007 Begin executing advanced installer phase 8 index 0 (sequence 0)
        Old component: [l:0]""
        New component: [l:0]""
        Install mode: uninstall
        Installer ID: {51d813ef-83f1-42de-a2ee-89ee4633a7c9}
        Installer name: [25]"RegistryKey SD Applicator"
    2013-11-17 10:28:44, Info                  CSI    00000008 End executing advanced installer (sequence 0)
        Completion status: S_OK
    One or two people have reported uninstalling .NET 4 for a while, then reinstalling it solves this problem - it's certainly worth trying.

    Uninstall it from the Programs listing reboot, then run the cleanup tool from here...
    .NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs

    Reboot again - TWICE

    The try running SFC /SCANNOW and CheckSUR again

    post the new CBS folder, and try reinstalling .NET 4.5.1 (the upgrade to .NET 4)
      My Computer


  3. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Noel
    I get following log when trying to uninstall Net4 Extended. Should I go ahead with clean up tool anyway?

    OS Version = 6.1.7601, Platform 2, Service Pack 1
    OS Description = Windows 7 - x64 Service Pack 1

    CommandLine = "C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\Setup.exe" /repair /x86 /x64 /parameterfolder Extended
    TimeZone = Romance Standard Time
    Initial LCID = 2057


    Using Simultaneous Download and Install mechanism

    Operation: Repairing

    Package Name = Microsoft .NET Framework 4 Extended Setup
    Package Version = 4.0.30319

    User Experience Data Collection Policy: Disabled


    Operation updated to: Uninstalling































































    Logging all the global blocks


    Pre-Installation Warnings:


    1. Uninstalling Microsoft .NET Framework may cause some applications to cease to function.










































































































































    Number of applicable items: 3





    Possible transient lock. WinVerifyTrust failed with error: 2148204800
    Possible transient lock. WinVerifyTrust failed with error: 2148204800
    C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz - Signature verification for file netfx_Extended.mzz (C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz) failed with error 0x800b0100 (No signature was present in the subject.)

    No FileHash provided. Cannot perform FileHash verification for netfx_Extended.mzz
    File netfx_Extended.mzz (C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz), failed authentication. (Error = -2146762496). It is recommended that you delete this file and retry setup again.

    ServiceControl operation succeeded!

    Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:06).
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    OK - looks like we'll have to try and fix the known file error first, and then see if that gives us more data...


    I've uploaded a file - clraa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\clraa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\clraa
    or
    DIR E:\clraa


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\clraa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply ,

    and try running CheckSUR again

    If CheckSUR gets into the proper checking phase again, then post the new CheckSUR.log file


      My Computer


  5. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Hi Noel,
    success with all (I think). Your file worked. Scannow worked, CBS Log is here (unable to upload): https://www.dropbox.com/s/uvl60cbt2fuiidm/CBS.rar
    and SURT installed a hotfix. What should I do now?
    Thanks!
    Miguel
      My Computer


  6. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Hi Noel,
    Windows started installing updates and everything looks OK now. Latest CBS Log at https://www.dropbox.com/s/0a3h8f342d55bpu/CBS1.rar.
    Do I get an all clear?
    Thanks
    Miguel
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Not quire yet :)
    The CheckSUR log is clear at least - but there are a small number of errors still present in the completed SFC scan...
    Code:
     Line 450987: 2013-12-16 00:12:16, Info                  CSI    00000369 [SR] Repairing 4 components
     Line 450988: 2013-12-16 00:12:16, Info                  CSI    0000036a [SR] Beginning Verify and Repair transaction
     Line 450991: 2013-12-16 00:12:16, Info                  CSI    0000036c [SR] Cannot repair member file [l:16{8}]"kaiu.ttf" of Microsoft-Windows-Font-TrueType-DFKaiSB, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 450994: 2013-12-16 00:12:16, Info                  CSI    0000036e [SR] Cannot repair member file [l:20{10}]"DE-wp2.jpg" of Microsoft-Windows-MarketTheme-DE-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 450997: 2013-12-16 00:12:16, Info                  CSI    00000370 [SR] Cannot repair member file [l:64{32}]"Windows User Account Control.wav" of Microsoft-Windows-Shell-SoundThemes-Characters, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 451001: 2013-12-16 00:12:16, Info                  CSI    00000372 [SR] Cannot repair member file [l:42{21}]"System.Web.Mobile.dll" of System.Web.Mobile, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix protocol for them later.
      My Computer


  8. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    You're a star.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    I've uploaded a file - clrab.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\clrab
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\clrab
    or
    DIR E:\clrab


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\clrab <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply

      My Computer


  10. Posts : 33
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    Hi Noel
    done all this. Apparently still some files unfixed by Scannow. CBS at https://www.dropbox.com/s/izppozbbcar8o3p/CBS3.rar
    Thanks
      My Computer


 
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