Inaccessible Windows Basic Functions

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

      My Computer


  2. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #22

    Hi NoelDP,
    Here is the Farbar log:

    Farbar Service Scanner Version: 05-12-2013
    Ran by Matt The Cat (administrator) on 23-12-2013 at 09:45:58
    Running from "C:\Users\Matt The Cat\Desktop"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Attempt to access Google.com returned error: Google.com is offline
    Attempt to access Yahoo.com returned error: Yahoo.com is offline

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============

    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit

    **** End of log ****

    NoelDP said:
    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
      My Computer


  3. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #23

    Hi Golden,
    I will uninstall McAfee today. Since I purchased this machine 3 years ago, I've only run McAfee, MalwareBytes and Windows Defender on it. Nothing else. I'll let you know when it's completely uninstalled.

    Thanks for all your help, guys.

    Matt

    Golden said:
    OK. Did you see all the Conduit PUP items? They should have all been cleaned....check with Malwarebytes again to be sure.

    I'm still not convinced the race condition interfering with the Windows genuine check has been solved. Did you completely uninstall McAfee? Have you ever had any other anti-malware software installed on the system prior to MaCafee?

    When you run the genuine check, be sure to use this link: http://go.microsoft.com/fwlink/?linkid=52012
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #24

    OK. Is Windows Defender still turned on? Once you install MSE, it will be turned off automatically since Defenders functionality is already included in MSE. You can safely have MSE and Malwarebytes on your system concurrently.
      My Computer


  5. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #25

    Golden,
    I just completely uninstalled McAfee. I tried installing MSE, but it keeps running into issues. So I uninstalled MalwareBytes, just in case. MSE still won't install. It gets to the question to remove other VS programs, I click continue and it says, "an error has prevented the Security Essentials setup wizard from completing successfully." I have restarted my machine several times with no luck.


    Golden said:
    OK. Is Windows Defender still turned on? Once you install MSE, it will be turned off automatically since Defenders functionality is already included in MSE. You can safely have MSE and Malwarebytes on your system concurrently.
      My Computer


  6. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #26

    BTW, I turned Defender off, but MSE still won't install. Do you want me to run any logs so you can see how the system is acting?
      My Computer


  7. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #27

    OK, this is weird. I put a "new" folder on my desktop and went to name it...it wouldn't rename, and windows put up an error message "Windows Is Restarting" but it didn't restart. So I tried renaming the folder again and still it wouldn't name and the same "restarting" error message, but no restart. WTF!
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #28

    Mmm. This is quite a perplexing problem. sfc/scannow found no underlying system problems, yet your system seems to have some bizarre problems.

    Can you be more specific about the issue with MSE? I don't understand the reference to "VS"?
      My Computer


  9. Posts : 31
    Windows 7 Home Premium 32bit
    Thread Starter
       #29

    Sorry, I used VS to reference virus software. My fault. So after MSE tells me to uninstall all over anti-virus software, I click OK and it then pops up the error message saying that the wizard couldn't complete the installation.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #30

    OK. In Control Panel Programs, go through the entire list and check carefully if there are any references to other AV software.

    There are certainly remnants of something preventing MSE installing...perhaps MAcafee wasn't fully uninstalled.
      My Computer


 
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