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Windows 7: After successfully installing 9 important updates, have lost Internet

26 Dec 2013   #21

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The Persist files are in CAB format (a variation on a Zip file) - WinRAR can open them. They show as folders in Explorer.
You're looking in the wrong pane - the CBS.log file should be in the right-hand pane like all ordinary files.

My System SpecsSystem Spec
27 Dec 2013   #22
XP VM User

Windows7 Professional 64bit
I hope more information helps you to help me better

Thank you Thank you NoelDP for not giving up on me!

Also thanks for the WinRAR program suggestion (I don't have it yet so will download it later---eventually, given its lack of ability to do much of anything the computer may have to be rolled back to a restore point some time if nothing else works, and I'll lose that download if that occurs, right?)

Otherwise in your post, I'm puzzled about your references to "panes"...

I typed the words CBS.log in the search box above the word "START"

I specifically targeted the entire computer/all libraries/all files/ all locations/ all hidden files.......Took about 10 minutes to search everywhere.... (just like I did before but I manually specified everything this way to insure I did not miss a location where it could be hiding)...

I still get what I posted in my prior Reply of 12-26-13

What I "edited" out on the "right" pane were my own personal information showing my names for Drives on this computer/backup drive/ dropbox etc... individual file names do not appear on the "right" pane..

Oh, did I mention that I (sorry Microsoft) HATE the Aero look and it confused me so much I've had the computer's theme set to VISTA (I never owned Vista its all that someone found for me as an alternate theme) so if there is no right pane in Vista, but there are in AERO version then that is why I'm still......
confused about what I should do at this point to get you the correct files/ exe. to run and produce reports so you can help me properly.. I'll keep trying and playing with it, until I find an answer for you....

(but you do know the story of me playing with computers... oh right you don't-----that's why I go to others who are much more expert in how to handle unexpected outcomes on the computer to help me through these troubled times....)

(if this is too confusing, just ignore it but under "full disclosure" of what is going on since you can't remotely view my screen I'm providing the following information updating the screen shot which for obvious reasons I'm not retaking again:

(Of corse I saved my screenshots as "CBS.log" not found files about 5 of them, So now when I do the search it no longer comes up with the phrase "No items match your search" like I said before.... Now, I have your notes to me transferred and saved on the Windows 7 computer and screenshots for future reference should this happen again to the search now produces 5 new files----plus I discovered that I had some old old "2009" panther (early Mac computer OS name) files that also use the term "cbs" so they popped up under this deep search method...... both of them were short word pad documents only had dates and times on it saying ok ok "info" and a few "warnings" all dated 2009, so I won't bother you reading them unless they explain why there is no CBS.log file in Windows 7??? I never told the computer to save my Mac stuff, its connected by either home "intra-net" wireless network which still works, but the outside world Internet for the Windows 7 refuses to work still yet the Mac and iPad and old XP desktop etc etc all are working just fine on the Internet.

Thanks again, for all your help. Sorry if I'm bothering you during your holidays and good times there between Christmas and New Years....
My System SpecsSystem Spec
28 Dec 2013   #23

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Open Windows Explorer (in the Search box, type Explorer and hit the Enter key)
The resulting windows should show two or three panes. The left pane is folders, middle pane is files, the right pane (if present) is a preview pane for the highlighted file.

Navigate to the C:\Windows\Logs\CBS folder in the left pane - what shows in the middle/right-hand pane?

Open an Elevated Command Prompt, and run the following commands

DIR C:\Windows\Logs\CBS
ICACLS C:\Windows\Logs\CBS

post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec

28 Dec 2013   #24
XP VM User

Windows7 Professional 64bit
Here are the results

Sorry for delay....had to go get provisions before the storm hits here....

Thank goodness for the Internet keeping me connected with the rest of the world...

Before doing anything ---had to check out computer to see if malware or virus had done anything...

So ran Malwarebytes and Norton Anti-Virus/Internet Security both on deep scans for an hour or more each... one found one threat and eliminated it and other found 16 tracking cookies but that's all.....

Still no internet on Windows 7 OS

Here are the results as requested for the DOS commands.... (I should explore how to post screenshots on this Forum so I can type "between" the shots with my comments, but as things go here they all post in a row after the text editing box so I know you know what I did.....

Here is the results of the Windows Explorer program:

I tried changing the "view" to different things, but I still don't get the third pane you mentioned...

(Apple of course has always the 3 panes showing as a default I can select, but never got the Windows 7 to emulate that).

In the Screenshots you see I tried to click on the CBS file to open it and got Notepad and a box saying "access denied"... I am the only administrator on the computer no password protected on start up as this computer is treated as a permanent desktop not to leave home......yet I usually get denied access to many things others tell me I should have, unless some hacker has hijacked the administrator code/command from me?

Now for the cut and pasted responses to your two CP lines of commands:

For the DIR C:\Windows\Logs\CBS I got:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\Logs\CBS
Volume in drive C is BOOTCAMP
Volume Serial Number is 1CCC-9B3D

Directory of C:\Windows\Logs\CBS

12/25/2013 09:02 PM <DIR> .
12/25/2013 09:02 PM <DIR> ..
12/28/2013 06:02 PM 3,675,244 CBS.log
12/11/2013 03:59 PM 1,483,478
12/15/2013 12:23 PM 1,523,979
12/19/2013 09:48 AM 1,520,528
12/24/2013 11:44 AM 4,767,935
12/24/2013 05:14 PM 1,590,463
12/25/2013 09:37 PM 394 CheckSUR.log
12/25/2013 09:37 PM 1,301 CheckSUR.persist.log
01/18/2012 12:22 AM 444 FilterList.log
9 File(s) 14,563,766 bytes
2 Dir(s) 149,966,827,520 bytes free


(I did not do it yet--as my DOS is rusty, but should I try cd\CBS.log and see if I can enter and copy the log off for you?)

For the ICACLS C:\Windows\Logs\CBS I got:

C:\Windows\system32>ICACLS C:\Windows\Logs\CBS
C:\Windows\Logs\CBS NT SERVICE\TrustedInstaller:(I)(F)
NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files


Comment: the unhappy smiley's are caused by the : ( being too close together in the DOS screen, should I separate them? or would that not be truthfully showing what is there? How do you stop the Emoticons from appearing next time I cut/past/post DOS responses? Ok, found it, disabled smilies in text worked!
I stand here Ready for the next command... (blinking cursor)
My System SpecsSystem Spec
29 Dec 2013   #25

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

All you need to do is copy the CBS.log file to the desktop - the reason that access is denied is because the file is open in the System account, but you have enough access to be able to copy it.
Once you have the copy, you can open that in Notepad or another text viewer - you can also compress it, and send it to your apple and upload it to your reply :)

No need to edit the smileys out - I speak smiley
My System SpecsSystem Spec
29 Dec 2013   #26
XP VM User

Windows7 Professional 64bit

Ok, here are the uploaded notepad files, I hope.....

I copied CBS file (it never says "log" except in the command CP DOS box)

I copied two SUR files, are they useful? Are they SURT? Why no "T"?? Confusing.....

The CBS file is not uploading.... you mentioned compressing... I don't seem to have that "button" to choose.. I got this message of course (dummy me).... CBS is this the CBS log file or not 12-29-13.txt:
Your file of 3.50 MB bytes exceeds the forum's limit of 1.00 MB for this filetype.

I don't compress my files in my drives as it interferes with Norton Ghost which I use for backup... so where do I put it to just compress that "one" file as it seems all I can do is "compress the entire drive" of computer... which I certainly don't want to do at 500 GB would take forever....

Let me know next step!

Thanks for your patience with me!

P.S. out of my computer knowledge curiosity.... I tried to Google the definition of "CBS" and Windows 7 to figure out myself what it is you are looking at... all I get is references to "Vista" (I"m not a good "googler!") and they refer to groups of 100 files and checking to see if the file is original or is damaged and repaired by the system.. I took a quick look in my CBS files I downloaded to you and seems all my system is doing when it tries to contact the internet in the CBS files... is "failing to open package"... with no attempts at repair...

Just taking baby steps here in this computer knowledge area of Windows 7, am I reading that right? Why is there no google reference to Windows 7? I usually eventually get old books when they are discarded about how to do Windows 7 from Microsoft i.e. help desk or etc type of titles for all prior versions of Windows like XP NT et al I'm familiar and use everyday..... but no Windows 7 yet in my library so at a loss right now)
My System SpecsSystem Spec
29 Dec 2013   #27

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You first ran the tool on 25/12 - and it fixed the following problem..
Checking Component Store
(f) CSI Catalog Corrupt 0x800B0003 winsxs\Catalogs\ 049c0fd73ee..466398cdca9_b03f5f7f11d50a3a_6.1.7601.22380_e0c007481d163ee7 
(fix) CSI Catalog Corrupt CSI File Replaced File: From: C:\Windows\servicing\Packages\
The subsequent runs found no more problems.

You need to compress the CBS.log file before uploading it - it's almost certainly larger than the filesize allowed for these forums (8MB) but should reduce massively on compression.
My System SpecsSystem Spec
29 Dec 2013   #28
XP VM User

Windows7 Professional 64bit
Next step

Great, moving forward...
Just sat at computer trying to compress the File..

Neither Windows 7 nor Mac present a button when asked to "save" for choice "compress file", so what am I missing...

Do I need to find and download a compression program? (that may be difficult as the Windows 7 computer is still offline and Mac is too old for new programs).....

Let me get that CBS log file to you if that will provide the answer to the next step....

(code I copied off Mac says the file is 3.50 MB what is the max size for a file on Windows Seven Forum? (where is this information?)
My System SpecsSystem Spec
29 Dec 2013   #29

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

If you right-click on the file in Windows explorer, select Send to...
Select Compressed (zipped) file
My System SpecsSystem Spec
29 Dec 2013   #30
XP VM User

Windows7 Professional 64bit

Thanks! my first zipped compressed file! (just don't do file sharing)...

Good Luck....

(doesn't open back in Mac.. to view---hope it works..... my Tiger's BOMArchive Helper does not work default application, never had any other need for a zip file unzipper in my work on Mac)...
My System SpecsSystem Spec

 After successfully installing 9 important updates, have lost Internet

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