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#31
Unfortunately, the SFC scan results have rolled off into one of the CBSPersist files - assuming you succeeded in running it.
However, there are no signs of any significant errors in the log, so it's unlikely that major problems exist.
Having said that, it's known that under certain circumstances, Norton software can block all access to the internet and similar services.
I would suggest uninstalling Norton, and running the Norton Removal Tool (This will remove ALL Norton software, so make sure that you note the appropriate details first!) - then install Microsoft Security Essentials at least until we get the problem sorted out.
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
Then run the following command in an Elevated Command Prompt, and post the results.
IPCONFIG /ALL
(close the window, and try accessing the internet - what happens now?)
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.