Windows 7: 9C59 error when installing IE10

bwideman · 29 Jan 2014

Here is the CBS log folder.

NoelDP · 29 Jan 2014

The Ie10main errors dovetail nicely with these..

Code:

2014-01-27 12:57:02, Info                  CBS    Exec: Staging Package: Package_4_for_KB2744842~31bf3856ad364e35~x86~~6.1.1.0, Update: 2744842-36_neutral_GDR, PinDeployment: x86_187ef6b6de3745e82a45395135f533c4_31bf3856ad364e35_8.0.7601.17940_none_daae4ba5a7ec6e7e
2014-01-27 12:57:02, Info                  CBS    Failed to find file: x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7601.21789_none_bdf42a481f80149c\iecompat.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CSI    0000000e@2014/1/27:17:57:02.643 CSI Transaction @0x2aa8460 destroyed
2014-01-27 12:57:02, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-27 12:57:02, Info                  CBS    Perf: Stage chain complete.

I have to admit that at the moment I have absolutely no idea what's going wrong - but I suspect a registry problem.
I'll try and get to do some research tonight on this.

bwideman · 29 Jan 2014

Ok sounds good. Make sure to enjoy the F1 action this week!

NoelDP · 29 Jan 2014

It looks like I'm not the only one confused here - the 'missing' file shouldn't be present anyhow, as it appears to be actually from an x64 version of the system!

I have still have no idea how this can happen - but it may give me a pointer to a solution.

I'll have to work on it...

NoelDP · 02 Feb 2014

OK - I misremembered stuff

The file is actually from a x86 update - KB2598845
Let's try this.
Go to Installed Updates, and check there to see if KB2598845 is already installed.
If it is, try uninstalling it - if you get an error, please copy the error EXACTLY to your response. (accept any warnings about other affected software, and follow any instructions given)

Then install it again from the download page below.

If it's not listed, then try installing it from the download page - what error do you get, if any?

A Compatibility View list update is available for Windows Internet Explorer 8: October 25, 2011

If it fails, have another look at the download page and go to the 'known issues' section and expand the instructions there - follow the installation failure instructions, and then try again

bwideman · 03 Feb 2014

I get the "This update is not applicable for your computer." Could I be missing an update prior to this?

NoelDP · 03 Feb 2014

It's more likely that it's been superseded by another update.

Do a manual Check for Updates - does that now appear in the listing?

bwideman · 03 Feb 2014

No, It does not appear in the list. The only updates I get from checking manually is IE10 and IE11, plus a few driver updates for printers.

bwideman · 06 Feb 2014

So what does this all mean?

NoelDP · 09 Feb 2014

Good question!

I have to admit to considering a repair install as the best way forward - purely because I have no idea where to start looking for the right clues