Windows 7: 9C59 error when installing IE10

NoelDP · 11 Feb 2014

That may be because the WSUS server has deprecated the IE10 update in favour of the IE11 one - or perhaps the Admin has decided that both are too complex for the general run of systems in the domain.

I'll review the logs tomorrow - it's too late tonight

bwideman · 12 Feb 2014

I control the WSUS server. I have not made any changes to it since we have started and I have not pulled IE11 yet. Let me know what you think. Thanks!!

NoelDP · 12 Feb 2014

Here's the error sequence from the IE10_main log...

Code:

00:06.178: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
<snipped>
00:08.034: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303936 -> KB2834140_x86.MSU.
00:08.174: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F2B7.tmp\IE-Spelling-en.cab
00:08.362: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F2B7.tmp\IE-Hyphenation-en.cab
00:08.627: INFO:    Waiting for 1 prerequisite downloads.
00:09.454: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:09.563: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F2B7.tmp\KB2834140\Windows6.1-KB2834140-v2-x86.cab /quiet /norestart
00:13.026: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:13.104: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:13.291: INFO:    No reboot logic message NrApiStart(0), lParam=0x001228b0 returned 0x00000000.
00:14.430: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:14.461: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:14.461: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1F2B7.tmp\IE10-neutral.Downloaded.cab
00:14.492: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F2B7.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
00:17.893: INFO:    Process 'C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F2B7.tmp\IE10-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:17.924: ERROR:   Neutral package installation failed (exit code = 0x800f081e (2148468766)).

It's still trying to install that KB package

For some reason the test file is being declared to the installer as being the original SP1 file, rather than an updated one
Please check the version number of the file itself, using explorer.

I'll have a look and see if I can find out where the data is stored, and how to approach this type of error.

bwideman · 13 Feb 2014

I am guessing that you are asking for the version of KB2834140? I can confirm that version 2 is installed. What would happen if I were to do a repair and install that update first? Do you think that could make any difference?

NoelDP · 13 Feb 2014

I need th detail version number of the file in that location - C:\Windows\System32\d3d11.dll.
Open Windows Explorer and find the file - right-click on it and select Properties, then click on the Details tab.
What file version number is showing?

bwideman · 13 Feb 2014

Ahh ok, sorry about that wasnt quite sure what you were asking. The version number is 6.1.7601.17514.

NoelDP · 13 Feb 2014

Something is obviously restoring that version of the file after replacement.
This is probably happening on reboot - possibly as a result of malware.
I have to admit to being stumped on this one

I'm going to call for assistance - someone may have some good ideas about a solution.

Britton30 · 13 Feb 2014

Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, a text file report opens.
Please post the content of the C:\AdwCleaner[Rx].txt in your reply. In the reply window click the "#" icon at the top and paste the log text between the [code ] Paste Here [ /code] tags.

Do NOT perform the delete part before I or someone else can read the log.

========================================================================================

To delete:

Run AdwCleaner once again.
This time click on: Delete
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply as outlined above..

bwideman · 18 Feb 2014

Code:

# AdwCleaner v3.019 - Report created 18/02/2014 at 14:48:46
# Updated 17/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : PACSadmin - ELEM-108-STU-22
# Running from : C:\Users\PACSadmin.ELEM-108-STU-22\Desktop\adwcleaner.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16526

*************************
AdwCleaner[R0].txt - [904 octets] - [18/02/2014 14:48:46]
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [963 octets] ##########

Britton30 · 18 Feb 2014

Code:

 
***** [ Services ] *****
 
***** [ Files / Folders ] *****
 
***** [ Shortcuts ] *****
 
***** [ Registry ] *****
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

OK you're fairly clean except for those registry entries which may be leftovers. Re run Adwcleaner and do the delete part. It may tell you it is outdated, it's constantly updated, so download the newer version if needed. Post the log from that as well.

Code:

 
# Username : PACSadmin - ELEM-108-STU-22
# Running from : C:\Users\PACSadmin.ELEM-108-STU-22\Desktop\adwcleaner.exe

Is this the PC you are working with?
Is it on a school's network?
Can IE10 install successfully on other PCs on this network?

I'm not at all knowledgeable on the WSUS, but do you need to give it some kind of permission to install IE10?