windows update failure cod 800B0001

plumpf · 31 Dec 2013

hi
i cannot update windows 7 sp1 . it is showing the error code 800B0001 . the last updates shown were almost 5 months ago.this system is part of a domain and all updates are applied through sccm client. however on this particular system when we go to control panel and click "Configuration Manager" in the connection type it is showing as unknown. (same as shown in this link )

i have tried uninstalling it and reboot and reinistall .. no luck.

i ran sfc /scannow 4 times and rebooted after each scan .. but each time it gave me error that. is shown below.

i also ran update readiness tool and i think in its log files reports no problem . it is attached . its name is checksur.log

besides i also tried a lot of Microsoft Fixit tools and non worked.

i am attaching CBS log file in rar format.

any help ? any solution ?

thanks

NoelDP · 31 Dec 2013

Odd - that's the second time this week that someone's posted a clear CBS.log while the CMD screen shows errors!

- as you say, CheckSUR is clear (was in the other thread, too, if I remember right!)

Please post the c:\Windows\windowsupdate.log file

plumpf · 01 Jan 2014

I will upload the above log file as soon as i get to the pc.

As we are using SCCM to update windows and the configuration manager was showing in connection type unknown and also various tabs of configuration manager didn't matched to those of ok systems. So after googling I got a hint that cryptographic files might be corrupt and there were commands to re-register them. And doing so those failed. I will post the exact files and the error screenshots.

Thanks

plumpf · 02 Jan 2014

here is the windows update log file.

should a repair installation of windows solve this issue ?( choosing upgrade during install ) ?
also that system has bitlocker setup .
regards

2014-01-01 23:13:08:897 956 b7c AU #############
2014-01-01 23:13:08:897 956 b7c AU ## START ## AU: Search for updates
2014-01-01 23:13:08:897 956 b7c AU #########
2014-01-01 23:13:08:899 956 b7c AU <<## SUBMITTED ## AU: Search for updates [CallId = {7B28A640-6ABC-4EAA-9894-36780BF56874}]
2014-01-01 23:13:08:899 956 bd8 Agent *************
2014-01-01 23:13:08:899 956 bd8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-01 23:13:08:899 956 bd8 Agent *********
2014-01-01 23:13:08:899 956 bd8 Agent * Online = Yes; Ignore download priority = No
2014-01-01 23:13:08:899 956 bd8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-01-01 23:13:08:899 956 bd8 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-01-01 23:13:08:899 956 bd8 Agent * Search Scope = {Machine}
2014-01-01 23:13:08:899 956 bd8 Setup Checking for agent SelfUpdate
2014-01-01 23:13:08:899 956 bd8 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-01-01 23:13:08:924 956 bd8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-01-01 23:13:08:931 956 bd8 Misc Microsoft signed: Yes
2014-01-01 23:13:08:932 956 bd8 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab are not trusted: Error 0x800b0001
2014-01-01 23:13:08:932 956 bd8 Setup WARNING: SelfUpdate check failed to download package information, error = 0x800B0001
2014-01-01 23:13:08:932 956 bd8 Setup FATAL: SelfUpdate check failed, err = 0x800B0001
2014-01-01 23:13:08:932 956 bd8 Agent * WARNING: Skipping scan, self-update check returned 0x800B0001
2014-01-01 23:13:08:933 956 bd8 Agent * WARNING: Exit code = 0x800B0001
2014-01-01 23:13:08:933 956 bd8 Agent *********
2014-01-01 23:13:08:933 956 bd8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-01 23:13:08:933 956 bd8 Agent *************
2014-01-01 23:13:08:933 956 bd8 Agent WARNING: WU client failed Searching for update with error 0x800b0001
2014-01-01 23:13:08:933 956 7d4 AU >>## RESUMED ## AU: Search for updates [CallId = {7B28A640-6ABC-4EAA-9894-36780BF56874}]
2014-01-01 23:13:08:933 956 7d4 AU # WARNING: Search callback failed, result = 0x800B0001
2014-01-01 23:13:08:933 956 7d4 AU # WARNING: Failed to find updates with error code 800B0001
2014-01-01 23:13:08:933 956 7d4 AU #########
2014-01-01 23:13:08:934 956 7d4 AU ## END ## AU: Search for updates [CallId = {7B28A640-6ABC-4EAA-9894-36780BF56874}]
2014-01-01 23:13:08:934 956 7d4 AU #############

NoelDP · 02 Jan 2014

Interesting error there - I would have expected that to be shown up in either SFC or (more likely) CheckSUR.

Try this first.

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

plumpf · 02 Jan 2014

No luck still getting same error.

plumpf · 02 Jan 2014

I think I have a bit of change.
Though I was getting same error when I clicked check for update. But on clicking online update it went ahead and found update I selected few of the oldest updates that amount to approx 11mb but it is now downloading them. Approximately 5% done .bur it's painfully slow.

We are using SCCM for updates.

plumpf · 02 Jan 2014

Configuration manager is showing like this

plumpf · 02 Jan 2014

The last few updates that i selected as i mentioned in my previous post are installed. But it seems that only online updates are installed.
It's not updating from SCCM.

NoelDP · 02 Jan 2014

My knowledge of SCCM is extremely limited

... in fact almost totally non-existent.

I'll have to do some research - if you can point me at some relevant sites, that would be useful!