windows update to ie10 and/or ie11 problems, error 9c57

jls667 · 15 Jan 2014

Attached is my new npfiles folder zipped.

NoelDP · 15 Jan 2014

From these files, it's apparent that you have the early version of update KB2729094 installed - but not the later one. (which is exactly what should happen, I think)

Please try running these commands in an elevated command prompt, and post the new npfiles folder.

wusa /uninstall /kb:2729094
(accept any warnings it throws up before carrying on with the rest).

Code:

RD %userprofile%\desktop\npfiles /S /Q
MD %userprofile%\desktop\npfiles
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~0.0.0.0"  >>%userprofile%\desktop\npfiles\regexp1.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0" >>%userprofile%\desktop\npfiles\regexp2.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Server-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp3.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp4.txt
COPY C:\Windows\servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.*.* %userprofile%\desktop\npfiles
.

jls667 · 16 Jan 2014

Here is my new npfiles folder.

NoelDP · 16 Jan 2014

Did the uninstall complete without error - or did you get a 'not found' error?
The references are still present in the registry.

Please run CheckSUR again and post the new CheckSUR.log file.

jls667 · 16 Jan 2014

I do not remember how to run that program. It must still be on my machine.

NoelDP · 17 Jan 2014

The System Update Readiness Tool - you ran it earlier when you followed the Windows Update Posting Instructions

jls667 · 17 Jan 2014

Thanks. I just didn't remember. The compressed CBS directory is attached.

diamondtech · 17 Jan 2014

I have 2 systems at a client getting this error and not able to complete update to IE10 or 11. They are also the only systems in the office that we get remote desktop errors and can not access via remote desktop. Not sure if this is related, but very interesting. Have not resolved the RD problem yet.

If the OP has two systems, it would be interesting to see if the RD problem happens there also.

I am following along on this problem/solution... and looking forward to a repeatable solution.

my $.02

Tom

NoelDP · 18 Jan 2014

Tom - this is the only time I have ever seen these errors in a CheckSUR report. Please follow the instructions and post your own data in a new thread, as it's very unlikely that you have anything like the same problem.

JLS - I can't see any changes from the earlier results - I suspect that a repair install may be necessary, but I'll take another look tomorrow first

jls667 · 19 Jan 2014

Does that mean I should used the Windows 7 disk and choose repair? What would that do to my applications and data?

windows update to ie10 and/or ie11 problems, error 9c57

Interesting info