Windows 7 Pro Invalid Product Key

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  1. Posts : 5
    Windows 7 pro 74 bit
       #1

    Windows 7 Pro Invalid Product Key


    Hi, thanks in advance for your help.

    Trying to install an OEM version of Windows 7 Pro on a Dell Optiplex 620.

    During install the product key was not recognized, got on the phone with Microsoft who said to bypass the product key install and do it later.

    After installing I was unable to activate using the product key and Microsoft told me nothing useful other than "the OEM product key shows as being a valid number but it isn't working for your system so return it and get another one". Not possible to return it at this point I purchased it a while ago.

    Here's the information from the diagnostics:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85648
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B20B5B10-0E7F-43EA-9899-214740751F3A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B20B5B10-0E7F-43EA-9899-214740751F3A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85648</PID><PIDType>5</PIDType><SID>S-1-5-21-3441982457-2265593492-4037068794</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex GX620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20061130000000.000000+000</Date></BIOS><HWID>99B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJTmCGI+ABuC/kjkqnbaCWQURJ2U536zgNc=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL GX620
    FACP DELL GX620
    HPET DELL GX620
    BOOT DELL GX620
    SSDT DELL st_ex
    ASF! DELL GX620
    MCFG DELL GX620
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Steve mate try these

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html

    in safe mode if necessary then if this doesn't do anything using the OEM code - this .


    REINSTALL

    Forinstalling I prefer a disk to be honest but if you want to try again this isthe one to follow
    CleanReinstall - Factory OEM Windows 7 make sureit is the right version ie Home Premium or Ultimate whatever you have a codefor and then the language and do not use the ones with a large "N" or"old" beside them.
    You can use a disk or USB stick with this.

      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Thats not an OEM version of Windows.....it's a retail version. Which product key are you using to attempt activation? (Do not post the product key hete)
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Golden said:
    Thats not an OEM version of Windows.....it's a retail version. Which product key are you using to attempt activation? (Do not post the product key hete)
    Thanks Golden I am not really wise to those sorts of things
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The installed Key is the Default Key for Pro - which can NEVER be activated.
    What are the last 5 characters (only) of your OEM Key?
      My Computer


  6. Posts : 5
    Windows 7 pro 74 bit
    Thread Starter
       #6

    NoelDP said:
    The installed Key is the Default Key for Pro - which can NEVER be activated.
    What are the last 5 characters (only) of your OEM Key?
    Thanks for the replies on this thread.

    One poster asked which product key am I using, not sure how to answer that without posting the key!

    In answer to the poster above:

    The last 5 characters are YMG8G
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    The Key ending in YMG8G certainly isn't the one in the report - which is good :)

    It's not possible however to tell what type of Key it is without knowing the packaging.
    OEM System Builder keys have a COA sticker that should be affixed to the case of the appropriate machine when first installed. The package is usually something like a DID case - rather than the VHS-style case of the Retail package.


    NEVER post your full Key in public.

    What error message do you get when you attempt to change the Key to the one on your COA sticker?

    0xC004F050 usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)

    Try using this method to change the Key...


    Recreate the Licensing Store
    Go to Start > All Programs > Accessories
    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc
    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.
    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
      My Computer


  8. Posts : 5
    Windows 7 pro 74 bit
    Thread Starter
       #8

    NoelDP said:
    What error message do you get when you attempt to change the Key to the one on your COA sticker?
    The COA sticker does not have a product key written on it.

    It says Windows 7 Pro Refurb PC Citizenship
    for Refurbished PCs

    Then a Bar code

    Then it says, below the bar code "Do not tamper with or remove this label"

    Then there's a bar code below that but the number below that bar code has 5 digits-3 digits-3 digits-3 digits

    Definitely not a product key code.

    The message I get when trying to activate is to the effect of: "The product key you have entered does not appear to be a valid Windows Product Key"
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Interesting - that forced me to check the Ts and C's of the refurbisher program
    Citizenship Licenses
    (a) Refurbisher may distribute the Software associated with Citizenship Licenses only to Eligible Recipients.
    (b) Refurbisher may engage a third party to identify Eligible Recipients and to deliver Refurbished PCs to Eligible Recipients, provided that
    (1) Refurbisher must ensure that such third party complies with the applicable terms of this agreement;
    (2) If Refurbisher becomes aware the third entity is not complying with these terms, the Refurbisher must immediately notify MS and must stop distributing Refurbished PCs to such third party; and
    (3) Refurbisher acknowledges and agrees that it is liable to MS for the third party’s actions and omissions.
    For Citizenship Licenses, no pre-existing COA for a Microsoft Windows operating system product needs to be affixed for Refurbished PCs. Refurbisher must permanently affix a new Program COA for the Windows Operating System Software that is preinstalled on the Refurbished PC. The Program COA must be visible on the exterior of the Refurbished PC. If the Refurbished PC does have a pre-existing COA, Refurbisher may, at its option, either mark through or place a sticker of its own design and manufacture over the product key on the pre-existing COA. Refurbisher must not remove or obscure the serial number on the pre-existing COA.
    (b) Product Keys. Refurbisher will be provided Program credentials required to obtain Product Keys to enable activation of Refurbished PCs.
    (1) Refurbisher must provide the following to MS in order to obtain a Product Key:
    (i) valid Program user name, password and any other required Program credentials;
    (ii) the serial number or COA ID on the Refurbished PC’s pre-existing COA, if applicable; and
    (iii) the serial number or COA ID on the Program COA.
    (2) Refurbisher must have connection to the internet in order to obtain Product Keys.
    (3) Whether Refurbisher is using Program COAs that include Product Keys or obtaining the Product Keys separate from the Program COAs, Refurbisher must also report the following for Citizenship COAs:
    (i) full name of the entity that will be purchasing the Refurbished PC from Refurbisher or the name of the TAP in which the entity is a participant ("Purchasing Entity");
    (ii) city and country of location of the Purchasing Entity; and
    (iii) type of Purchasing Entity (Eligible Academic User, Eligible Charitable Organisation, or Specially Approved Recipient).
    (c) Product Key to accompany the Refurbished PC. The Product Key for each Refurbished PC must be provided with the Refurbished PC in the form of a printed document. The document will be generated by the Program Web Site and include the Product Key and Program COA serial numbers.

    So you got the Product Key on a printed document?

    This would definitely be an OEM one - and I can see no reason why it shouldn't be accepted by the system (although there are possible reasons why the Activation server wouldn't accept it).

    Have you attempted to rebuild the licensing store yet?
      My Computer


  10. Posts : 5
    Windows 7 pro 74 bit
    Thread Starter
       #10

    I won't have access to the computer to continue the installation for several days.

    And yes, the product key was on a printed document, the COA was on a sticker supplied with the product key.
      My Computer


 
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