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Windows 7: Cannot Obtain/Install KB2852386

10 Jan 2014   #11

Windows 7 Ultimate 32bit / x86

Quote   Quote: Originally Posted by Britton30 View Post
If the option doesn't show you probably don't have any old update files. IT won't if you don't.

My System SpecsSystem Spec
10 Jan 2014   #12

Windows 7 Ultimate 32bit / x86

Attachment 301087

how about this folder? it's 6GB in size and everything inside from what i heard are backup files from old update.
My System SpecsSystem Spec
10 Jan 2014   #13
Microsoft MVP

Windows 7 Ultimate X64 SP1

You should quit listening to who told you that. winsxs contains all w7 system files backed up. If a file in your w7 becomes corrupt it can recover a good one from there. Old updates would be more in the range of a few to a few hundred MB, not GB.

6GB is tiny, here's my winsxs.

Attachment 301090
My System SpecsSystem Spec

11 Jan 2014   #14

Windows 7 Ultimate 32bit / x86

so , there's no other means for me to clean the winsxs folder . thanks
My System SpecsSystem Spec
11 Jan 2014   #15
Microsoft MVP

Windows 7 Ultimate X64 SP1

Put another way, don't do anything in the winsxs folder.

I'll ask for some help for you.

In the meantime you can try Windows Update - Reset
My System SpecsSystem Spec
11 Jan 2014   #16

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

It is not advisable to manually delete the winsxs Folder or any of the files that it contains.

warning   Warning
Warning Some important system files are located only in the WinSxS folder. Deleting files from the WinSxS folder or deleting the entire WinSxS folder might severely damage your system, so that your PC might not boot, and make it impossible to update.

Source: Determine the Actual Size of the WinSxS Folder

In the first week of October 2013 Windows came out with a new Update, it is the one you are trying to install, KB2852386: Breaking News! Reduce the size of the WinSxS Directory and Free up Disk Space with a New Update for Windows 7 SP1 Clients - Ask Premier Field Engineering (PFE) Platforms - Site Home - TechNet Blogs

More: How to Reduce the Size of Your WinSXS Folder on Windows 7 or 8

The fact that you do not show the "Cleanup System Files" Button in your snip of your Disk Cleanup Post #5 could indicate that indeed you do not have KB2852386 installed.

This is a snip of my disk cleanup:
Attachment 301260

You do not show in your specs that you have the Win 7 SP1 installed, Do you have it installed or not?

Have you tried to update after the Update Reset that Britton suggested?

What brought you to this point? Did you do a re-install of the operating system, have a bad malware attack??

Your failure to be able to update properly could indicate bigger problems....
My System SpecsSystem Spec
11 Jan 2014   #17

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Here's an easy thing to try.

into the search box on the start menu, the results are displayed above the search box

Right click on Disk Clean and click on Run as administrator

Ok to dialog prompt for C:\ drive

Watch the scan, note if scanning Windows Update is displayed below the progress bar

If this is displayed you have the update.

It's an intelligent scan so there might not be anything displayed in the results box

In other word, Disk cleanup does not alway show Windows updates in the files to delete.

You NEVER want to disturb files in winsxs - that's the heart of Windows
My System SpecsSystem Spec
11 Jan 2014   #18

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Try this MS link - note validation required *

Download Update for Windows 7 (KB2852386) from Official Microsoft Download Center

Also please verify your system is 32 bit and SP1

Are you the administrator?
see: for requirements
My System SpecsSystem Spec
11 Jan 2014   #19

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

The standalone install fails with "not for this system"

There are a lot of Language WU pending. I did not see any pre-reqs other than SP1, but there are a lot of files listed in the KB article, under More Information / Addtional File Information (mostly manifest files)

It is possible that since Disk Cleanup does display information, that a language update is needed.

Checking the local time for OP tells me that they might use an Asian lang pack
My System SpecsSystem Spec
13 Jan 2014   #20

Windows 7 Ultimate 32bit / x86

Download Update for Windows 7 (KB2852386) from Official Microsoft Download Center , had downloaded both for x86 and x64 in case i mistaking my OS.. it's x86 .. and im an admin(you mean the administrator privilege on the comp right?)
Attachment 301576 that's my OS
and talking about language pack, so i need a certain language pack to obtain this update?
Attachment 301577 there's no change even after i applied win update reset
My System SpecsSystem Spec

 Cannot Obtain/Install KB2852386

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