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Windows 7: Build 7601 This copy of Windows is not genuine

25 Jan 2014   #51

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The final command didn't run (all the others are normal) - pleas try that one again and pot the result

My System SpecsSystem Spec
25 Jan 2014   #52

Windows 7


C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\w
MouseSpeed REG_SZ #USR:Control Panel\Mouse
MouseThreshold1 REG_SZ #USR:Control Panel\Mouse
MouseThreshold2 REG_SZ #USR:Control Panel\Mouse
SwapMouseButtons REG_SZ #USR:Control Panel\Mouse
Beep REG_SZ #USR:Control Panel\Sound
DoubleClickSpeed REG_SZ #USR:Control Panel\Mouse
CoolSwitch REG_SZ USR:Control Panel\Desktop
DoubleClickHeight REG_SZ #USR:Control Panel\Mouse
DoubleClickWidth REG_SZ #USR:Control Panel\Mouse
DragFullWindows REG_SZ USR:Control Panel\Desktop
InitialKeyboardIndicators REG_SZ USR:Control Panel\Keyboard
LowPowerActive REG_SZ #USR:Control Panel\Desktop
LowPowerTimeOut REG_SZ #USR:Control Panel\Desktop
PowerOffActive REG_SZ #USR:Control Panel\Desktop
PowerOffTimeOut REG_SZ #USR:Control Panel\Desktop
ScreenSaveActive REG_SZ #USR:Control Panel\Desktop
ScreenSaveTimeOut REG_SZ #USR:Control Panel\Desktop
SnapToDefaultButton REG_SZ #USR:Control Panel\Mouse
(Default) REG_SZ USR:Software\Microsoft\Windows NT\CurrentVersion\Wind
Spooler REG_SZ #SYS:Microsoft\Windows NT\CurrentVersion\Windows

My System SpecsSystem Spec
25 Jan 2014   #53

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

no problem - and that one's normal as well.

Let me check that I understand the problem correctly.
Here's the sequence as I understand it...
1) Print works OK first time.
2) an attempt to print a second document will fail with a Spooler Service error
3a) restarting the Spooler service allows all queued documents to print
3b) Rebooting the computer allows all queued documents to print
3c) in either 3a or 3b, after the queued documents have finished printing, attempts to print new documents fail with a spooler error.

Have I got that right?
Please list all currently installed printers
Please also list all previously-installed printers
(some manufacturers have very bad names for their driver-writing capabilities - and some have different reps for their removal capabilities!)
Which version of Word are you using? (also is it the Standalone, or as part of Office?)
Does this happen with other applications also? - what about Notepad? (it's about the simplest program that can use a printer!)
My System SpecsSystem Spec

25 Jan 2014   #54

Windows 7

No. The printing of the whole queue happened just one time.

What now happens is

1) First attempt to print file works - notepad/word
2) 2nd print attempt hangs the program
3) If I a) Stop the print spooler in Services
b) restart it in Services
4) I can now print again

I haven't checked whether any queue of unprinted docs. builds up - I don't think so.

The prob. now is I can only print one time and must then apply the above "manual fix".
My System SpecsSystem Spec
28 Jan 2014   #55

Windows 7

Well, NoelDP, many thanks for being so helpful. You solved my authentication problems, and solved most of the print problem. Probably some stupid alteration of the registry.

I'm v.grateful for the huge labour you've put in, so if I can donate to the forum or something, please link me. Or perhaps we can do something by PM.

Many thanks again
My System SpecsSystem Spec
28 Jan 2014   #56

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Links for donations should be somewhere visible - I have to admit that I've never looked (my donations are technical rather than financial)

I haven't given up yet! - just been a little pre-occupied in the 'real world'

Please list all installed printers in the Devices and Printers list
Please also open Device Manager, and click on View - select 'Show Hidden Devices' - does anything show as having problems?
My System SpecsSystem Spec
28 Jan 2014   #57

Windows 7

Perhaps this is a problem?

Printers & Faxes incl. 4 -

Ms XPS Doc. Writer
Samsung ML-2160 [default printer on this pc]
Samsung ML-2160 [ on other networked pc]

[I installed the same printer on both computers - has that confused the system?]

Device Manager [showing hidden devices] shows no problem I can see - but I don't know how that would show up.
My System SpecsSystem Spec

 Build 7601 This copy of Windows is not genuine

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