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Windows 7: Cannot update to IE10 (or 11) Code 9C59

20 Apr 2014   #21
jim duprey

Windows 7 Home Premium 64bit


I believe you are on the right track saying the Error 9c59 problem is a missing WinSXS IE9 assembly. I tried to uninstall IE9 and return to the default IE8 included with Win7. Cleaning out temp files lost the original IE9 Install folders, so I used a MS-FIXIT utility named MicrosoftFixit.ProgramInstallUninstall.MATSKB.Run.EXE That MS-FIXIT fails on the IE9 uninstall with the SAME errors reported in the DISM Log and IE##_MAIN Log as found with the IE update/install failure.

DISM.Log error

2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Error in operation: (null) (CBS HRESULT=0x800736b3) - CCbsConUIHandler::Error <-------BAM!!!!!! ERROR 0x800736b3 = "The referenced assembly is not installed on your system."
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800736b3)
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x800736b3)
2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800736b3)

The DISM Package Manager chokes on ERROR 0x800736b3, then kicks it back as failed to TrustedInstaller which reports the following:

clipped from IE ##_Main.Log
01:40.761: INFO: Installing with the extracted package. C:\Windows\TEMP\IE11900.tmp\
01:40.776: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE11900.tmp\ /quiet /norestart <--- TrustedInstaller just passed the CAB/Package processing to DISM via Command Line
02:24.145: INFO: Process exit code 0x000036B3 (14003) [The referenced assembly is not installed on your system. ] <---DISM just puked the extracted Package: DISM ERROR 0x800736b3 and IE ##_Main 0x000036B3 (14003) both have the same description
02:24.301: ERROR: Neutral package installation failed (exit code = 0x000036b3 (14003)).
02:24.379: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000. <<-- TrustedInstaller (Windows Update) flubs the call for failure/exit code by reporting the message from the following line where NrApiInstallDone passes lParam=0x00009c59

It appears as if InPlace Upgrade is the Microsoft-endorsed, half-ass solution to the bogus 9c59 error when a REAL fix would be a MS-FIXIT that scans/fixes WinSXS IE Packages that DISM needs. to run properly rather than ERROR 0x800736b3 getting buried so TrustedInstaller passes the misleading 9c59.

I originally bought the Upgrade Installation DVD to go from WinXP to Win7 x32 SP1, then to Win7 x64 SP1. That Upgrade Installation DVD chokes on Win7 x64 SP1 when attempting an Inplace Upgrade, saying my current version already exceeds the (Inplace) Upgrade. Full re-install from scratch of Win7 and EVERYTHING ELSE is one-helluva-lotta work for the sake of a corrupt, missing, or BUGGED IE9 Package in WinSXS. Even the Inplace is overboard for what this problem appears to be, but DAMNED if I can figure out how to put up an event trace session on the IE Install or the FIXIT IE9 Uninstall that finds out which WinSXS Package(s) the DISM needs to modify for finalize of the IE Browser change.

I'm also working on an EVENT ID 2 error where description is: Session "" failed to start with the following error: 0xC0000022 Upshot seems to be a failed start of an event trace session named (null "") by User LOCAL SERVICE for the Process ID showing up in Task Manager as for Services BFE, DPS, and MpsSvc [Base Filtering Engine, Diagnostic Policy Service, and Windows Firewall]. I'm leaning toward thinking that one of the Startup Event Trace Sessions in Performance & Reliability is getting Access Denied because Services logged on as User=LOCAL SERVICE are Trace Providers seeking the ability to write Log files in C:\PerfLogs\Admin for Data Collector Set-> Startup Event Trace Session(s). Since LOCAL SERVICE isn't listed under Security Properties for Event Trace Session(s) as a Groups/Users having Permissions to interact with the Session, is that enough to make the Session fail?

Event ID 2 Error from Event Viewer

[ Name] Microsoft-Windows-Kernel-EventTracing
[ Guid] {B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
EventID 2
Version 0
Level 2
Task 2
Opcode 12
Keywords 0x8000000000000010

- TimeCreated
[ SystemTime] 2014-04-20T01:15:13.053000000Z
EventRecordID 2523

[ ProcessID] 1892 <--Services BFE, DPS, and MpsSvc
[ ThreadID] 3440

Channel Microsoft-Windows-Kernel-EventTracing/Admin
Computer XI-PC

- Security
[ UserID] S-1-5-19 <-- this User is LOCAL SERVICE

- EventData
SessionName <-- null; Event Trace Session failed
FileName <-- null; Event Trace Session denied access to write the log file
ErrorCode 3221225506
LoggingMode 268443650

The IE 9/10/11 Install "9c59 failure " and the "EventID 2 Microsoft-Windows-Kernel-EventTracing/Admin" are long-standing bitch-n-flame topics in the Microsoft Forums. Would be a nice feather in the cap for this Forum to find a REAL solution. BTW, you and Black Viper are given credit in solving MANY errors/warnings/SFC/SUR that I've had on this rugged, old truck I have for a PC (Intel Quad 6600 on an EVGA 680 SLI mb, 250GB & 3TB WD-MyBook, NVIDIA Geforce 640, 6GB ram. Had 8GB ram.... you would not BELIEVE the CRAp introduced by BSOD's and disk data corruption from an intermitantly bad 2GB ram chip.

My System SpecsSystem Spec

 Cannot update to IE10 (or 11) Code 9C59

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