Error: Windows 7 Professional Activation error (0xC004F074)


  1. Posts : 6
    Windows 7 Professional x64
       #1

    Error: Windows 7 Professional Activation error (0xC004F074)


    Hello,

    I own a Lenovo Thinkpad X220 running Windows 7 Professional, which I bought through my school around two years ago, and Windows 7 Pro was pre installed. Yesterday I opened my laptop and it told me that my Windows was counterfeit and I had to reactivate it again. I tried to reactivate it, but it gave me to Error (0xC004F074), which had the following description:
    'The Software Licensing Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.'

    I am pretty sure that my version is totally genuine because over 100 people in my school bought the same laptop from my school at around the same time, the package was officially tendered from a company, which I had to pay for licensing for both Windows and Microsoft Office, and my school has an IT department that manages these things.

    Here was the information from the Diag tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
    Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
    Windows Product ID: 00371-868-0000007-85053
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {E51B9297-47DB-494E-A835-BA1CB83D5771}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E51B9297-47DB-494E-A835-BA1CB83D5771}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85053</PID><PIDType>1</PIDType><SID>S-1-5-21-4092122676-4071410618-2053082192</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4290LJ1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8DET64WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20120831000000.000000+000</Date></BIOS><HWID>69FD0000018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8D </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-868-000000-03-2057-7601.0000-2452013
    Installation ID: 016392366423146771356614391242623882998883979442637811
    Partial Product Key: GPDD4
    License Status: Initial grace period
    Time remaining: 41820 minute(s) (29 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 27/01/2014 18:20:32
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:26:2014 17:32
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAAAgABAAEAAAABAAAABQABAAEA6GG6MFamljSqlyq4bgZY7GCV1JBaKVLZLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-8D
    FACP LENOVO TP-8D
    HPET LENOVO TP-8D
    MCFG LENOVO TP-8D
    SLIC LENOVO TP-8D
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-8D
    ASF! LENOVO TP-8D
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-8D
    UEFI LENOVO TP-8D
    UEFI LENOVO TP-8D

    The product ID that was entered on my computer was 00371-XXX-XXXXXXX7-85053. I would like to know what is the problem and how do I fix it?

    Thank you.
      My Computer


  2. Posts : 7,379
    Windows 7 ultimate x64
       #2

    Hi, and welcome to Seven Forums.

    This Microsoft KB article may be able to help.

    When trying to activate you get 0xC004F074 with description "The Key Management Server (KMS) is unavailable"

    Here's the download link for the hotfix mentioned in the KB article. You would use the Windows Server 2008 downloads (not the Itanium one) for Windows 7.

    An update is available for Windows Vista and for Windows Server 2008 to extend KMS activation support for Windows 7 and for Windows Server 2008 R2
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    The Product Key here is a KMS Volume License Key which must be activated against the License-holder's own activation servers - and not Microsoft's servers.

    If there is a COA sticker on the machine for Windows 7 Pro on the mahine's case (or in the battery compartment),

    You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


    You may need to activate by phone.
      My Computer


 

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