IE error message

Put it in a zip file and attach it to your post. Use the paperclip on the post menu to attach it

Give me the whole thing please

After you get C:\Windows\windowsupdate.log attached to a post, please follow thie tutorial.
Before you carry out the next phase, do you recall if there was a try again button on Windows Update when you got the error?

---

So your job is to complete steps 1, 2, and 4 in: Windows Update Posting Instructions
1) SURT - this can take a while
2) SFC - this can take a while
3) You have completed posting Windows Update error codes
4) Log file - fairly quick, but the CBS Folder contains some large files
5) Don't worry about step 5, this is the thread you want to put the information on

Bill
_

Post 1: I had to do a recovery and now IE will not open.
Error msg: "The ordinal 70 could not be located in the dynamic link library ietutil.dll."

Post 3: Geek Squad "repair" wiped drive..... Thread Starter did restore, but had problems...

WU error code
Removed IE 10, tried IE 11 only -> 11 did not install.
"Error found: Code 9C59 Windows update encountered an unknown error."

Ok, I have a question for you before you go. I know you have a lot of time invested in this already.

A Clean install takes about 4-5 hours. Would it trouble you greatly to do a Clean install and avoid all of the system checking, log collection, and troubleshooting?

I'm only giving that as an option, something to think about. I'll have to ask another member to look at the information you'll be gathering anyway. So there's plenty of time to consider it as an option.

Once the logs are up and someone has the chance to look at them, it might be a simple fix or it might take just as long to do a Clean install.

It's always your choice how to proceed.

I'll stop back and see how things are going with the collecting and posting the data.

Bill
_

A repair install should have reinstalled IE8 - but it can get confused at times.
You need to rip out the dregs of IExx before attempting to upgrade - and I would recommend upgrading to each in turn, rather than attempting to skip a version.

What to do if you can?t uninstall Internet Explorer 9 should help - but ignore the System Restore recommendation as it will only confuse things further.

NoelDP said:

A repair install should have reinstalled IE8 - but it can get confused at times.
You need to rip out the dregs of IExx before attempting to upgrade
- and I would recommend upgrading to each in turn, rather than attempting to skip a version.

What to do if you can?t uninstall Internet Explorer 9 should help - but ignore the System Restore recommendation as it will only confuse things further.

Thanks Noel - advice well taken.
>> A repair install was not performed. Does this information affect the use of the MS Fixit?

jillcr: you can hold off on posts 10-15 for now, I might come back to them after the results of Noel's input are taken into account (did it work or not?)

Bill
-

Looking at the command line in the link Noel provided, I'm going to say that it won't make a differrence.

Let's give Noel the opportunity to stop me before running it. If Noel doesn't post "No wait, don't do it" I think that the MS Fixit is a good option to try.

Bart brought up a good point off-list about you perhaps having done a full system recovery from manufacturer's media or Recovery Partition, rather than what I read as a repair install (I shouldn't post before finishing my first cup of coffee! :))
If that is the case, then there is no harm in attempting the Fixit - but it won't work :)
You would need to check your hardware, since the Recovery process should leave you with a 'perfect' install, unless either RAM, HD, or CPU are faulty.

Thanks again Noel, I figured the MS Fixit would do no harm.

jillcr: Let's give the MS Fixit a shot anyway

What to do if you can?t uninstall Internet Explorer 9
Expand (+) Solution 1: Run the Fix it Wizard
Click on the MS Fixit button (Microsoft Fix it 50778)
Select Run on the download option bar
Answer YES to any UAC prompts

If the MS Fixit does not restart your system
Manually restart it now.


You do not have to do anything else with that link.

• step 2 is a manual way of doing the same thing as the fixit, and
• step 3 is an alternative method of solving the issue that will undo what you just did,
  you don't want to do that.

Post something after running the fixiit and your system has been restarted.

Thanks,

Bill