windows 7 update

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  1. monusing
    Posts : 30
    windows 7 64 bit
       New #1

    windows 7 update


    hi friends,

    i have a problem here,the windows update for my windows 7 ultimate 64 bit is not working.i have installed the OS recently.please somebody help me.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please follow the Windows Update Posting Instructions and post the requested data
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  4. monusing
    Posts : 30
    windows 7 64 bit
    Thread Starter
       New #3

    hi Noel,

    my main problem is that my "windows update" window does not work, it gets freezed as soon as i try to start it
    i have gone through the windows update posting instructions and the result are s follows

    1)i cannot download the system update readiness tool because the OS i have is not sp1 but plain windows 7 64 bit ultimate.

    2)i implemented sfc/scan now and it showed a coment that some file is corupted but it cannot resolve it. the log file which is created is attached with this reply.

    thanks,
    Monu
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    The SFC scan reveals the following errors...
    Code:
     Line 5562: 2014-02-07 00:07:51, Info                  CSI    0000033f [SR] Repairing 5 components
 Line 5563: 2014-02-07 00:07:51, Info                  CSI    00000340 [SR] Beginning Verify and Repair transaction
 Line 5566: 2014-02-07 00:07:51, Info                  CSI    00000342 [SR] Cannot repair member file [l:32{16}]"msoobeui.dll.mui" of Microsoft-Windows-OOBE-Machine-UI.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5569: 2014-02-07 00:07:51, Info                  CSI    00000344 [SR] Cannot repair member file [l:34{17}]"windeploy.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5572: 2014-02-07 00:07:51, Info                  CSI    00000346 [SR] Cannot repair member file [l:32{16}]"WinLGDep.dll.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5575: 2014-02-07 00:07:51, Info                  CSI    00000348 [SR] Cannot repair member file [l:26{13}]"audit.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5578: 2014-02-07 00:07:51, Info                  CSI    0000034a [SR] Cannot repair member file [l:26{13}]"setup.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5581: 2014-02-07 00:07:51, Info                  CSI    0000034c [SR] Cannot repair member file [l:32{16}]"W32UIRes.dll.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5584: 2014-02-07 00:07:51, Info                  CSI    0000034e [SR] Cannot repair member file [l:30{15}]"oobeldr.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5587: 2014-02-07 00:07:52, Info                  CSI    00000350 [SR] Cannot repair member file [l:24{12}]"spwizimg.dll" of Microsoft-Windows-Setup-Navigation-Wizard-Framework, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5590: 2014-02-07 00:07:52, Info                  CSI    00000352 [SR] Cannot repair member file [l:24{12}]"spwizres.dll" of Microsoft-Windows-Setup-Navigation-Wizard-Framework, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5593: 2014-02-07 00:07:52, Info                  CSI    00000354 [SR] Cannot repair member file [l:24{12}]"W32UIRes.dll" of Microsoft-Windows-Setup-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5596: 2014-02-07 00:07:52, Info                  CSI    00000356 [SR] Cannot repair member file [l:18{9}]"Setup.exe" of Microsoft-Windows-Setup-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5599: 2014-02-07 00:07:52, Info                  CSI    00000358 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix protocol when I can - but probably not until tomorrow at the earliest.
    Shout if you haven't heard from me by Saturday!
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  7. monusing
    Posts : 30
    windows 7 64 bit
    Thread Starter
       New #5

    hi Noel,

    i am having a new thing to add to this conversation and thatis that my update window is opening but it is not checking for updates.whwn i trigger it to check for updates it gives me a error response that "the service is not running for windows". Please help me on this
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    OK- I'll deal with that after we get the file errors fixed :)
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    I've uploaded a file - msgaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\msgaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\msgaa
    or
    DIR E:\msgaa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\msgaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
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  11. monusing
    Posts : 30
    windows 7 64 bit
    Thread Starter
       New #8

    Hi Noel,

    The windows update is now working fine now after updating the new version of intel rapid storage technology.
    do i need to implement the above instrunction to resolve the error?
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Yep- (did you also get a non-genuine error?) - that driver update has nothing to do with the problems we see above.
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  13. monusing
    Posts : 30
    windows 7 64 bit
    Thread Starter
       New #10

    can u pls explain ,what the above error is about?
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