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Windows 7: Windows not genuine after doing recovery (error 0xc004e003)

03 Feb 2014   #1

Windows 7 home premium
Windows not genuine after doing recovery (error 0xc004e003)

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-XG49Y-MF8KD-TDJYG
Windows Product Key Hash: OHlNrlK4mpVhOndyYKn/CK9/vrQ=
Windows Product ID: 00359-OEM-9810987-96296
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AF71D955-8EDB-4A49-A06E-A8CE486D03F3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AF71D955-8EDB-4A49-A06E-A8CE486D03F3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TDJYG</PKey><PID>00359-OEM-9810987-96296</PID><PIDType>8</PIDType><SID>S-1-5-21-3311978173-2763065779-4115414970</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>N73JQ</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N73JQ.207</Version><SMBIOSVersion major="2" minor="6"/><Date>20101111000000.000000+000</Date></BIOS><HWID>C9BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-109-896296-02-1033-7601.0000-0342014
Installation ID: 014754282422811752289925946141645935932736208302822263
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: TDJYG
License Status: Unlicensed
Remaining Windows rearm count: 3
Trusted time: 2/3/2014 6:11:54 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:3:2014 16:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm
  DMAR            INTEL         CP_FIELD
not sure if i got that right from what the instructions said.. not much of a forum user.
some background info before my current problem

when i got this laptop 2 or 3 years ago it had blue screen problems, while my warranty was good i took it into the company i bought it from. i dont think they did anything because the blue screen problems continued "memory management" they said the ram was fine etc.. so i gave up on it. Few months back i started trying to fix it again on my free time.

I think i narrowed it down to windows updates giving me trouble, they would fail every time, fail on startup trying to install every single time and failing.. then it would try to disk check.. and usually blue screen on startup.

Tried nearly everything i could find to fix it, nothing worked then i found a link here Repair Install

If you have a 64-bit (x64) Windows 7 currently installed, then you must use a 64-bit Windows 7 installation disc to be able to do a repair install with."

Thought what the hell ill give it a shot. sure enough, it worked. I could install every windows update after that with very little failure. (MAJOR THANKS TO BRINK)

HOWEVER, now it keeps telling me that my copy of windows 7 is not genuine? ( i cant get into safe mode too, freezes on classpnp.sys or something, ill get to that later)

the thing i had to run for you guys here puts up a product key thats the same as my sticker. and every time i try to validate the key on the sticker it gives me that error 0xc004e003.

I may have fixed the blue screens and windows updates but i caused more trouble now.. please help.

*edit* moreover, even though windows is telling me its not genuine, it let me install ALL the updates. when it asks me to validate and brings me here it says it was interrupted? my firewall is off too..

My System SpecsSystem Spec
05 Feb 2014   #2

Windows 7 home premium

I've still got the validation issue since repairing my windows. Could this have happened because I used the wrong repair tool?

Looks like my ram was causing the blue screens, updating windows completely made it even worse in the end. Maybe the updates increased the amount of ram I was using on startup? I ran a memtest and got a few hundred thousand errors, so i tested every slot and every piece of ram. Turns out my second ram slot is buggered? I put a tested 6+ pass piece of ram in the second slot and ran the test, nothing but errors. This means i just shouldnt use the slot and im good right?
My System SpecsSystem Spec
06 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

What exactly happens if you attempt validation at using Internet Explorer?

If you have RAM problems then no amount of fixing software is going to solve anything as the memory will continually corrupt the records.

You need to replace the faulty modules before even thinking about repairing the system.
My System SpecsSystem Spec


 Windows not genuine after doing recovery (error 0xc004e003)

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