Can't search for Windows Updates

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  1. Posts : 14
    windows 7 home premium 32bit
       #1

    Can't search for Windows Updates


    Ran System Update Readiness Tool. No indication of problems.
    Ran SFC /SCANNOW Found unidentified corrupted file.

    Wndows Update attempt. Windows could not search for new updates. Error Code C80003FA

    Did the Log Collection process.

    Attachment 305533
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The SFC scan managed to repair some of the errors - this is what remains...
    Code:
     Line 53710: 2014-02-08 19:43:00, Info                  CSI    000001c3 [SR] Repairing 9 components
     Line 53711: 2014-02-08 19:43:00, Info                  CSI    000001c4 [SR] Beginning Verify and Repair transaction
     Line 53712: 2014-02-08 19:43:01, Info                  CSI    000001c5 [SR] Cannot repair member file [l:14{7}]"lpk.dll" of Microsoft-Windows-GDI, Version = 6.1.7601.18032, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 53713: 2014-02-08 19:43:01, Info                  CSI    000001c6 [SR] Cannot repair member file [l:28{14}]"msimsg.dll.mui" of Microsoft-Windows-Installer-Engine.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 53714: 2014-02-08 19:43:08, Info                  CSI    000001c7 [SR] Cannot repair member file [l:24{12}]"Notebook.jpg" of Microsoft-Windows-TabletPC-Journal, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 53715: 2014-02-08 19:43:10, Info                  CSI    000001c8 [SR] Cannot repair member file [l:28{14}]"timedate.ptxml" of Microsoft-Windows-timedate, Version = 6.1.7601.17753, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    The file missing error is unusual - and is sometimes caused by mistaken attempts to clean up duplicate files.

    I'll post a fix protocol for these errors a bit later
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - hznaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\hznaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\hznaa
    or
    DIR E:\hznaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\hznaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
    Last edited by NoelDP; 11 Feb 2014 at 05:46. Reason: reforge link
      My Computer


  4. Posts : 14
    windows 7 home premium 32bit
    Thread Starter
       #4

    I'm not sure exactly how to get to the web site you mentioned to download hznaa.zip Please provide a bit more information on how to get there and find that file.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Sorry - the link got broken...
    Here it is again.... Noel's SkyDrive
      My Computer


  6. Posts : 14
    windows 7 home premium 32bit
    Thread Starter
       #6

    Well I thought I followed your instructions but I don't think the results are what was expected so I'll list the steps I followed and maybe you can see what went wrong.

    I downloaded the file, right clicked and selected Extract and placed the 33KB file hznaa at C:\

    Rebooted to the Advanced Boot Menu and selected Repair My Computer, logged on and ended up with the path x:\Windows\System, At the prompt entered DIR C:\hznaa then
    Entered XCOPY C:\hznaa C:\windows\winsxs /y/i/s/v/h Results 0 files copied

    That didn't seem what I should have gotten and when I returned to the Normal Mode Window to try the search for updates, same error I originally got. Didn't run SFC
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    You MUST run SFC - it fixes the file hardlinks if necessary.
    Please post eh new CBS.log file after running SFC.
      My Computer


  8. Posts : 14
    windows 7 home premium 32bit
    Thread Starter
       #8

    I should have been a bit clearer in my message. I did run SFC and the error message upon completion was the same Windows Resource Protection found corrupt files but was unable to fix some of them. That was the reason I went back and tried the Windows Update again. Attachment 306034
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Odd...
    Code:
     Line 60489: 2014-02-12 14:02:08, Info                  CSI    000001a9 [SR] Repairing 3 components
     Line 60490: 2014-02-12 14:02:08, Info                  CSI    000001aa [SR] Beginning Verify and Repair transaction
     Line 60491: 2014-02-12 14:02:08, Info                  CSI    000001ab [SR] Cannot repair member file [l:28{14}]"msimsg.dll.mui" of Microsoft-Windows-Installer-Engine.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 60492: 2014-02-12 14:02:08, Info                  CSI    000001ac [SR] Cannot repair member file [l:24{12}]"Notebook.jpg" of Microsoft-Windows-TabletPC-Journal, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 60493: 2014-02-12 14:02:09, Info                  CSI    000001ad [SR] Cannot repair member file [l:28{14}]"timedate.ptxml" of Microsoft-Windows-timedate, Version = 6.1.7601.17753, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    ..one file appears to have been successfully repaired, while the others weren't

    Please run the following commands, and post the results.

    Code:
     
    DIR C:\hznaa
    DIR C:\Windows\winsxs\hznaa
    DIR C:\Windows\winsxs\x86_microsoft-windows-i..er-engine.resources_31bf3856ad364e35_6.1.7601.17514_sl-si_3077981303bb82bb
    DIR C:\Windows\winsxs\x86_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.17803_none_19c2c79102d3111d
    DIR C:\Windows\winsxs\x86_microsoft-windows-timedate_31bf3856ad364e35_6.1.7601.17753_none_91875a33222d5bc5
     
    .
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  10. Posts : 14
    windows 7 home premium 32bit
    Thread Starter
       #10

    Instructions were a bit confusing. After highlighting and copying the commands then going to the CP I found there was no paste command. If the steps were suppose to add the hznaa folder and its 4 folders to C:\windows\winsxs I did do that and ran SFC. There still appears to be corrupted files. the CBS file is attached,Attachment 306239
      My Computer


 
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