Hi
I get the error 8007370B when I try to use windows update and could really use some help please. I've had this error since first installation of windows and also after reinstalling windows. I have also ran the System Update Readiness Tool.
Ryan
Please download the Farbar Service Scanner from
http://www.bleepingcomputer.com/download/farbar-service-scanner/
Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
Your CheckSUR report shows damage inside the registry.
I'll fix what I can using the normal tools - then I'll have to resort to manual edits.
Back later with the first-fix protocol
Code:Summary: Seconds executed: 793 Found 106 errors Fixed 74 errors CSI Manifest Missing Total count: 5 CSI Missing Component Key Total count: 2 Fixed: CSI Missing Component Key. Total count: 2 CSI Missing Pinned Component Key Total count: 5 Fixed: CSI Missing Pinned Component Key. Total count: 5 CSI Corrupt Component Keyform Total count: 20 CSI Missing Identity Total count: 8 Fixed: CSI Missing Identity. Total count: 8 CSI Corrupt Identity Total count: 8 Fixed: CSI Corrupt Identity. Total count: 3 CSI Mismatched Identity Total count: 1 CSI Missing C Mark Total count: 45 Fixed: CSI Missing C Mark. Total count: 45 CSI C Mark Deployment Missing Total count: 1 CSI F Mark Missing Total count: 16 Fixed: CSI F Mark Missing. Total count: 16 Unavailable repair files: winsxs\manifests\x86_microsoft-windows-t..client-registration_31bf3856ad364e35_6.1.7600.16385_oone_7b685610c10ed77c.manifest winsxs\manifests\x86_microsoft-windows-help-artui2_31bg3856ad364e35_6.1.7600.16385_none_4e9462731e9d764e.manifest winsxs\manifests\x86_microsoft-windows-t..lservices-workspace_31bf3856ad364e35_6.1.7600.16385_oone_d0c5568dbb725fc3.manifest winsxs\manifests\x86_microsoft-windows-tpm-tbs_31bf3856ad364e35_6.1.7610.16385_none_ee8e2b18d9a7e398.manifest winsxs\manifests\x86_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_6.1.7601.16688_none_b207f38fa1b35d26.manifest
On further investigation, there's no benefit to attempting to fix the CheckSUR results without first fixing the registry problems.
I need to have a look at your COMPONENTS registry hive
Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.
Thank you for your support :).
Here is the link to the components zip: https://www.dropbox.com/s/5sec26qd1a...components.zip
And this is what I got from the Farbar Service Scanner
Farbar Service Scanner Version: 02-02-2014
Ran by Ryan (administrator) on 11-02-2014 at 14:24:42
Running from "C:\Users\Ryan\Downloads"
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Disabled Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-06-09 22:39] - [2012-03-30 20:59] - 1287024 ____A (Microsoft Corporation) 55E9965552741F3850CB22CBBA9671ED
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2012-01-20 08:10] - [2010-12-21 16:08] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
**** End of log ****
I would think whatever you`re using for your install is bad, since you`ve said it`s done it from day 1.
What are you using to do your install ? Is it a retail copy of Windows 7 Ultimate ? Where did it come from ?
I am using a disc I bought from Harvey Norman here in Australia.
The disc does say on it though "PROMOTIONAL DISC: Not for resale".
The registry problems are in the area of Updates, rather than the original data - it's possible that they have been caused by faulty RAM.
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