This version of Windows may not be genuine problems

DanY1 · 25 Feb 2014

I've read many posts relating to this problem and nothing seems to work. I bought my machine "used" from a former co-worker whom I can no longer get in contact with. I have no idea if he installed a genuine copy of Windows 7 Ultimate x64. It's been fine for approx. 4 years but now gives me the "This copy of Windows may not be genuine" message. Below is a copy of the MGADiag report. If the copy of Windows is not genuine, at least I know what the next step is. Thank you in advance for checking.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2FBAB2D1-15E6-4E47-B315-4BF5C934A37E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FBAB2D1-15E6-4E47-B315-4BF5C934A37E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-605044626-1252111852-3141027868</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KC880AAR-ABA m9150f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>D5CE3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2014 14:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAEAAQAEAAAAAwABAAEA6GE6ArhWrFl6A2oU4mxiPQjK6Gv3FWIqg7WxKswx

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  OEMB            HPQOEM        SLIC-CPC
  GSCI            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC

NoelDP · 26 Feb 2014

The installation is counterfeit.
You have an ACER Product Key installed onto an HP machine built apparently for Vista.
You need to reformat and reinstall using legitimate media and Key.

DanY1 · 26 Feb 2014

Thanks very much for your help! I had no idea what the information in the report was showing me.

NoelDP · 26 Feb 2014

It takes a few weeks to learn :)
In detail, the Key is the OEM_SLP Key for an Acer Computer - which is only valid on the computer on which it originally shipped, and which has to re-activate on every boot.
Your machine is an HP, which has a BIOS dated Sept 2009 - about a month after Windows 7 launched - but the SLIC table in the BIOS shows that the machine originally shipped with Vista as the operating System.

There should be a COA sticker on the case of the machine - for Vista (probably Home Premium). You can either order a set of Recovery disks from HP, or if the COA sticker Key is legible, you can reinstall from any retail Vista disk

In either case, back up your data first - it will require a clean install, wiping at least the C: drive completely.

DanY1 · 26 Feb 2014

Thanks again for your help! Being the computer novice that I am, your help and all of the help I've found on this forum has proven extremely valuable!

NoelDP · 26 Feb 2014

You're welcome - good luck!