Windows 7 Update Errors Codes 80073712 and 9C57

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  1. Posts : 10
    Windows 7 Professional SP1
    Thread Starter
       #11

    Ok thanks, I will follow your advice. Do you think that a repair install will definitely fix this? What was the cause behind the registry corruption so that I can prevent it next time?

    Also will I need to backup any data files before I do the repair install?

    Thanks again for all your help.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    This type of this can be caused by disk failure, or by power failure during a read/write of the file involved.
    It can also be caused by injudicious use of so-called registry cleaners.

    A repair install should certainly fix it.
      My Computer


  3. Posts : 10
    Windows 7 Professional SP1
    Thread Starter
       #13

    I tried to do a repair install and it didn't seem to make any difference.

    After repeating the process a couple more times, it seems like after the upgrade is done, it tries to restart the computer but then I encounter a BSOD DRIVER_POWER_STATE_FAILURE, after which Windows tries to revert back to the original Windows version.

    Anyone know what causes this BSOD?
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Here's an article on it - Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE (Windows Debuggers)

    Because you're getting the error only under specific circumstances, I suspect that the problem is a bad driver somewhere - open Device Manager and check to see if any devices are disabled/flagged with either yellow warning triangles or red crosses

    If they are, uninstall the driver involved.
      My Computer


  5. Posts : 10
    Windows 7 Professional SP1
    Thread Starter
       #15

    Ok, the only icon that had a "!" mark on it was my mouse driver. I updated it and the "!" is no longer there.

    Now I have another question. During the upgrade/repair install, I came across this message:



    Could these 3 drivers also be causing the BSOD? The thing is I don't see any of these drivers listed under Device Manager and these are old peripherals that I no longer use (well except for maybe the Storage Controller). Are there any way to remove these drivers manually and safely?

    Thanks.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    If you open Device Manager, and click on the View option in the Menu bar, tick the Show Hidden Devices entry in the dropdown.

    See if the devices appear there now - if so, uninstall them, and see if that helps.
      My Computer


  7. Posts : 10
    Windows 7 Professional SP1
    Thread Starter
       #17

    I tried hitting Show Hidden Devices but it doesn't show up either.

    For example, I was looking for "NETGEAR WG111v3 Wireless-G USB Adapter" under the Network Adapters menu and it wasn't in the list. Maybe the Windows Setup is just blindly scanning a bunch of dll files instead?
      My Computer


  8. Posts : 10
    Windows 7 Professional SP1
    Thread Starter
       #18

    Anybody have any clue? :)
      My Computer


 
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