New
#11
The only thing that the WU log shows is that it's repeatedly attempted to install the following update -
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2909921), and that the install is actually refused by the user at shutdown.
Code:2014-03-09 20:52:27:511 336 8b4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2014-03-09 20:52:27:511 336 8b4 Agent ********* 2014-03-09 20:52:27:511 336 8b4 Agent * Online = No; Ignore download priority = No 2014-03-09 20:52:27:511 336 8b4 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2014-03-09 20:52:27:511 336 8b4 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service 2014-03-09 20:52:27:511 336 8b4 Agent * Search Scope = {Machine} 2014-03-09 20:52:29:311 336 5a0 AU AU received handle event 2014-03-09 20:52:42:509 336 5a0 AU Launched new AU client for directive 'Reboot Pending', session id = 0x1 2014-03-09 20:52:42:569 336 5a0 AU AU received handle event 2014-03-09 20:52:44:745 336 5a0 Shutdwn user declined update at shutdown 2014-03-09 20:52:44:745 336 5a0 AU Successfully wrote event for AU health state:0 2014-03-09 20:52:44:745 336 5a0 AU AU initiates service shutdown
Try using a Clean Boot process and installing the update that way..
How to perform a clean boot in Windows