New
#11
did you attempt to install the update you downloaded?
yes, i clicked on your link, pressed download, then box came up saying open or save so i clicked open. it then said installing update 1 of 1........ then came up failed and said could not install update. ??
Please download it again, and save it.
Then reboot to a Clean Boot, and attempt installation from the saved file.
How to perform a clean boot in Windows