Windows 7 SP1 will not install, error 8024200D

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    I've uploaded a file - jslaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\jslaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\jslaa
    or
    DIR E:\jslaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\jslaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  2. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #12

    sfc /scannow shows no integrity problems. Here is the CBS log. SP1 still won't install however
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    SFC is at least clear now.

    I need to have a look at the SP install logs...
    start with the 'easy one' - C:\Windows\windowsupdate.log

    What was the error message this time? Did you install from WU or from the standalone?
      My Computer


  4. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #14

    I used the standalone installer
      My Computer


  5. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #15

    The error I'm getting when installed using WU is 8024200D
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    Let's have a deeper look at the system...
    Please follow the Blue Screen of Death (BSOD) Posting Instructions and post the requested files here (no need to create a new thread, as this is an information-gathering exercise)
      My Computer


  7. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #17

    Here ya go
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    It seems that a Silverlight update is likely to be causing at least some of your problems.
    I think perhaps we should be investigating that one more deeply - the error code is a more serious one than that from SP1, although the effect is the same.

    You appear to have an AVG uninstaller running at boot - as the McAfee Site Advisor is failing to load.
    We need to run the uninstall tools for these two products to ensure that all their dregs are properly removed.


    Download the AVG Remover from here
    http://www.avg.com/us-en/utilities
    Follow the instructions for running it, and then reboot the machine (whether it asks for it or not, and whether the program rebooted already or not).

    Download the McAfee removal tool from:

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    Click Save, and save the file to a folder on your computer.
    Navigate to the folder where you saved the file.
    right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

    when complete, reboot.

    After the reboot, open an Elevated Command Prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so.

    Then attempt ONLY the Silverlight update - if/when it fails, post the C:\Windows\windowsupdate.log file and I'll see what I can find.
      My Computer


  9. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #19

    Ran AVG Remover, rebooted
    Ran McAfee Remover, rebooted
    Ran netsh winsock reset, rebooted

    Silverlight update failed with error code 670
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    I think this is the way to go.- uninstall Silverlight, and then try installing SP1 before attempting to reinstall Silverlight.

    http://support.microsoft.com/kb/2608523
    Last edited by NoelDP; 19 Mar 2014 at 11:38. Reason: forgot the link!
      My Computer


 
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