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Windows 7: Error 9C48 when installing IE 11-64 bit

17 Mar 2014   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Not easy to create an automated fix for something so complex as the WU system. MS is getting better at it, but has a way to go yet.

Glad you're all sorted :)

My System SpecsSystem Spec
30 Apr 2014   #12

Windows 7 Home Premium 64
Fixed Dell laptop too! Error 9C48

Noel - Thanks!
Although the "unrepairable" files from this CheckSUR log were different from the OP, your method solved the problem updating to IE11.
My customer's Dell Inspiron 15R N5110 was overwhelmed with malware. MalwareBytes found over 1000 pieces of various "potentially unwanted programs" (PUP) and they slowed that i5 to a crawl along with the unending ad popups.
After cleaning, your advice with CheckSUR showed that one of the "mum" files was corrupted. The Dell would always fail the IE11 install with an Error 9C48.
TWO DAYS of research and attempts was leading to a recommendation of the dreaded "Windows Repair Install". Luckily, I found this thread.
Following your procedure and detailed directions from here:
Advanced guidelines for diagnosing and fixing servicing corruption
I was able to get the two files needed (mum & cab) from my laptop and transfer them to the proper CheckSUR folder on the Dell.
Ran CheckSUR again and this time it was fixed. Showing no more errors.
Rebooted and IE11 installed normally. Hooray!!!
Thanks again!
My System SpecsSystem Spec
30 Apr 2014   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You're welcome, Richard.

Good luck :)
My System SpecsSystem Spec


 Error 9C48 when installing IE 11-64 bit

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