Error 9C48 when installing IE 11-64 bit

PBCConsulting · 15 Mar 2014

Hello,

This is a Win7-64bit SP1 fully patched, except for IE11 not yet installed.

I have tried the standalone 64-bit installer (IE11-Windows6.1-x64-en-us) to no avail.

I would love to upload the entire CBS folder but it creates a ZIP larger than the allowed 8M. Therefore, I am including only the CheckSUR.log file.

Thanks!

NoelDP · 15 Mar 2014

CheckSUR is showing the following problems...

Code:

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16576_none_262a5b2054507f3e.manifest amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16576_none_262a5b2054507f3e 
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16614_none_c5712f5ffd011d83.manifest amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16614_none_c5712f5ffd011d83 
(f) CSI Manifest and S256H Do Not Match 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591.manifest amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591 
 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16576_none_262a5b2054507f3e.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16614_none_c5712f5ffd011d83.manifest
 winsxs\manifests\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591.manifest

I'll post a fix protocol when I can.

NoelDP · 15 Mar 2014

I've uploaded a file - pbcaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder pbcaa in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

PBCConsulting · 15 Mar 2014

Thanks.

Please find log files attached.

NoelDP · 15 Mar 2014

Good - CheckSUR is now error-free :)
Before attempting to install IE11 again, please run SFC /SCANNOW, and post the CBS.log file so we can see the state of the rest of the system

PBCConsulting · 15 Mar 2014

Thanks.

No errors were detected -- "Windows Resource Protection did not find any integrity violations."

However ---- At 3.6M, the file exceeds the max 2M size for uploading.

Any idea?

NoelDP · 15 Mar 2014

The max is actually 8MB - so it should upload OK (make sure you compress it first!)

PBCConsulting · 15 Mar 2014

Right! I was trying to upload the log without zipping. Sorry about that.

NoelDP · 16 Mar 2014

SFC is clear as well - and the only background errors date from before the CheckSUR repairs.
With luck, IE should install now.

PBCConsulting · 16 Mar 2014

Luck? No luck here, you were awesome!

Thank you a hundred times! Not only did it install well, but also KB2925418 and KB2909210 after that, using Windows Update. Thanks again!

As a side-note --- Why can't Microsoft get his Update Engine to check for missing or corrupted files before proceeding? Why must we still do all this manual intervention crap? Sigh.