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Windows 7 - Genuine Issues Leading to Unable to Update/Install Windows
Hi,
I am a tech idiot and I need help. I appreciate anything anyone can do.
For several months I have been getting messages that our windows may not be genuine. It came installed on our Dell and we bought directly from Dell so I basically ignored it. Recently we got a message that it is not genuine in the bottom right corner of the screen and windows things on the screen started to look clumsy and not run right.
I tried many times to follow the validation processes to fix this but it would never complete. I had my stepson try to fix it and he is a computer pro. He tried remotely and came back saying that the windows version itself was apparently too corrupt and I needed to reinstall it from the original disk - which seems to have got lost in a move. Ugghhh. Oh yeah, several times in my efforts I was told to run chkdsk - did so and it identified different issues, seemed to fix them but made no difference in my ability to fix the validation issue.
So, I bit the bullet and went out to BestBuy and got a Windows 7 Builders Pack. I tried to update windows several times using it - no go. It got to the same point every time and quit. It basically said there was a file that was not correct and install could not be completed. So, I decided to back up and do a full install. Same result. I am at my wit's end. I ran the diagnostic below. Before I try more dramatic moves like hard drive replacement - or new computer, I thought I would give it a last go here.
Any help appreciated.
Thanks,
Ed
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82 Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY= Windows Product ID: 00359-OEM-8992687-00095 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {93CFE5FD-16AB-4F80-BD37-30BDF350C3D7}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional Edition 2003 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{93CFE5FD-16AB-4F80-BD37-30BDF350C3D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-512034358-3383313344-2349745405</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>AB1A3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>32A24897F90A500</Val><Hash>fLLTESzOVWJEG8MZ9AyXLh3KuKs=</Hash><Pid>73931-640-0731325-57616</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text. Error: 0xC004F012 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000000050 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui HWID Data--> HWID Hash Current: LgAAAAEAAQABAAIAAAACAAAAAQABAAEA6GHeYohAgsD8M1ggdHNCtzuK5HhGyg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 022610 APIC1622 FACP 022610 FACP1622 HPET 022610 OEMHPET MCFG 022610 OEMMCFG SLIC DELL ECS OEMB 022610 OEMB1622 GSCI 022610 GMCHSCI SSDT DpgPmm CpuPm
Last edited by Brink; 15 Mar 2014 at 09:44. Reason: code box