Windows 7 - Genuine Issues Leading to Unable to Update/Install Windows

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  1. Posts : 6
    Windows 7 Home Premium 64 bit
       #1

    Windows 7 - Genuine Issues Leading to Unable to Update/Install Windows


    Hi,

    I am a tech idiot and I need help. I appreciate anything anyone can do.

    For several months I have been getting messages that our windows may not be genuine. It came installed on our Dell and we bought directly from Dell so I basically ignored it. Recently we got a message that it is not genuine in the bottom right corner of the screen and windows things on the screen started to look clumsy and not run right.

    I tried many times to follow the validation processes to fix this but it would never complete. I had my stepson try to fix it and he is a computer pro. He tried remotely and came back saying that the windows version itself was apparently too corrupt and I needed to reinstall it from the original disk - which seems to have got lost in a move. Ugghhh. Oh yeah, several times in my efforts I was told to run chkdsk - did so and it identified different issues, seemed to fix them but made no difference in my ability to fix the validation issue.

    So, I bit the bullet and went out to BestBuy and got a Windows 7 Builders Pack. I tried to update windows several times using it - no go. It got to the same point every time and quit. It basically said there was a file that was not correct and install could not be completed. So, I decided to back up and do a full install. Same result. I am at my wit's end. I ran the diagnostic below. Before I try more dramatic moves like hard drive replacement - or new computer, I thought I would give it a last go here.

    Any help appreciated.

    Thanks,

    Ed

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {93CFE5FD-16AB-4F80-BD37-30BDF350C3D7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93CFE5FD-16AB-4F80-BD37-30BDF350C3D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-512034358-3383313344-2349745405</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>AB1A3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>32A24897F90A500</Val><Hash>fLLTESzOVWJEG8MZ9AyXLh3KuKs=</Hash><Pid>73931-640-0731325-57616</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
     
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000050
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
     
     
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAACAAAAAQABAAEA6GHeYohAgsD8M1ggdHNCtzuK5HhGyg==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            022610        APIC1622
    FACP            022610        FACP1622
    HPET            022610        OEMHPET 
    MCFG            022610        OEMMCFG 
    SLIC            DELL         ECS 
    OEMB            022610        OEMB1622
    GSCI            022610        GMCHSCI 
    SSDT            DpgPmm        CpuPm
    Last edited by Brink; 15 Mar 2014 at 09:44. Reason: code box
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    So, you`ve reinstalled windows 7, you`ve downloaded the network drivers from dell.com and installed them, and you`ve tried to activate windows with the key on your COA or the key from the system builder pack, and it will not activate ?

    And you`re saying you went to BestBuy and they had a Windows 7 builder pack ????????

    Amazing :) How much was that, if you don`t mind me asking ?

    If you used that license it should say OEM System Builder, but yours says OEM SLP which means System Locked Pre-Installation. Are you sure you`re trying the right key from BestBuy ?

    http://en.wikipedia.org/wiki/System_...e-installation
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    LOL - actually I ordered it from BestBuy and got it in 2 days.
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    The computer is 4 years old....ran fine all this time. The builder pack from BB cost me 109.99 free delivery. I have been unable to successfully install or update windows after many attempts. I get file error messages midway in the file expansion section.
      My Computer


  5. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #5

    I do not it is legal to install a OEM version on a system you did NOT build.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    It is simply NOT POSSIBLE to purchase any Windows package with an OEM SLP Key, unless it's pre-installed in a computer.

    The Key here is for a DELL computer - which yours appears to be.
    However, any purchased OS will require that proper Key with which it shipped to be used for activation.

    The non-genuine problem is caused by the File Mismatches shown here..


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100



    Please follow the Windows Update Posting Instructions and post the requested data - the same data is needed for this problem as for WU problems.
      My Computer


  7. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Okay - have tried to follow the instructions as best I could. Made the system repair disc - no issues there. Loaded it in the computer and started to run the sfc/scannow cmd and it started the verification phase. It only got to 16% and then it quit saying "Windows Resource Protection could not perform the requested operation." I tried twice and got to exactly the same point each time.

    Man this sucks. Any more suggestions? I appreciate the help.

    By the way sorry it is taking me so long to respond but I am fitting this ion when I can find time.
      My Computer


  8. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #8

    Computer0304 said:
    I do not it is legal to install a OEM version on a system you did NOT build.
    Yes you can.
      My Computer


  9. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #9

    Oh I always get the different rules confused. I meant what Noel said.
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #10

    Bueller...........Bueller............Bueller...............
      My Computer


 
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