Windows saying not genuine, MGADIAG report attached


  1. Posts : 1
    Windows 7 Home Premium 64bit SP1
       #1

    Windows saying not genuine, MGADIAG report attached


    Hi and a very good day to all,

    The computer I am using constantly prompts that i am using a non-genuine windows and that is all, no "non-genuine logo" on the bottom right corner, no black screen. Just the prompt saying non genuine.

    So, I thought I was clever (obviously I am not) and tried to change the product key using the OPTION TWO specified in Product Key Number - Change

    An Error appeared... The error says

    "On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text. Error: 0x8002801D"

    Tried running the following commands on elevated command prompt, "slui.exe" and "slui.exe 3" and "slui.exe 0x2a 0x8002801D", but nothing happened.

    So I ran the command

    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU\S-1-5-20\Environment
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"


    and the following is the result...

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Windows\system32>REG QUERY HKU
    
    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-300682061-1495161419-1774891691-1000
    HKEY_USERS\S-1-5-18
    
    C:\Windows\system32>REG QUERY HKU\S-1-5-20
    
    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System
    
    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
    
    HKEY_USERS\S-1-5-20\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    
    
    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList\S-1-5-20"
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0
    
    
    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList"
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
        Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
        Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
        ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-300682061-1495161419-1774891691-1000
    
    C:\Windows\system32>
    However, I don't actually know what it means... hahaha...

    So, registered and account, and it says that i should attach a MGADIAG report and ask for help... so, attached below is the report... hope some guru/sifu may be kind to help the not-so-IT-savvy me in solving the problem.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3A6770EB-4703-4E7B-A41C-6AF2C3142D53}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A6770EB-4703-4E7B-A41C-6AF2C3142D53}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-300682061-1495161419-1774891691</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K43SA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K43SA.210</Version><SMBIOSVersion major="2" minor="6"/><Date>20110926000000.000000+000</Date></BIOS><HWID>ABD03307018400FE</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65959</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63830</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: File name or class name not found during Automation operation: 'CreateObject'
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 3:14:2014 08:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln1UZdIpWrqwAPR+Yj1CMWJvyBDi+S5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			_ASUS_		Notebook
      FACP			_ASUS_		Notebook
      DBGP			_ASUS_		Notebook
      HPET			_ASUS_		Notebook
      MCFG			_ASUS_		Notebook
      ECDT			_ASUS_		Notebook
      SLIC			_ASUS_		Notebook
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      ASF!			INTEL 		 HCG
    Early thanks for the help and hope to hear from you guys in the forum soon... :)
    Last edited by playerzaki2000; 15 Mar 2014 at 17:40. Reason: Lots of typos
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The 0x8002801D error is a pain to solve - but we'll have a go :)


    If you don't understand anything please ask!
    First create a System Restore point, then....
    Open Regedit
    Navigate to
    HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}

    Right-click on the Key in the left pane, and select Permissions
    Click on the Advanced button
    Click on the Owner tab
    Highlight Administrators, and put a tick in the 'Replace owner on...' box
    Click Apply
    (Current Owner should change to Administrators)
    Click OK - ONCE
    Click on the Permissions tab
    In the Permission entries box, highlight Administrators
    click Edit
    put a tick in the Allow /Full Control box (all the other Allow boxes should automatically be ticked)
    put a tick in the 'Apply these permissions....' box
    Click OK out to Regedit
    Close Regedit
    Open an Elevated Command Prompt
    run the following command

    Code:
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\regtlibv12.exe C:\Windows\system32\wbem\wbemdisp.tlb 
    Code:
    .


    Close the Command prompt if successful - otherwise post the results.
    Open Notepad
    copy and paste the following into the Notepad window, and save to the desktop as TEST.VBS

    Code:
     
    Set objWMIService = GetObject("winmgmts:\\.\root\cimv2")
    Set colComputers = objWMIService.ExecQuery("Select * from Win32_ComputerSystem")
    wscript.echo "Test Passed"
    now double-click on the new file - you should get a small popup window saying 'Test Passed'
    If you get anything else, copy and paste the message to your reply.
    Now reboot and run a new MGADiag report and post the results.
      My Computer


 

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